Offer summary

Qualifications:

2-4 years of experience in Business Intelligence, Business Operations, or Zendesk System Administration., BA, BSc, Master's, or equivalent certification in a relevant field such as business or computer science., C1 fluency or higher in English is required., Detail-oriented with strong communication skills and a proactive approach to work..

Key responsabilities:

Coordinate with Operations Strategy team to execute change requests in Zendesk.

Serve as a trusted partner for Zendesk experts, prioritizing requests and bug alerts.

Create and maintain Zendesk-related SOPs and Wiki articles.

Develop analyses and insights to support strategic decision-making for senior management.

Job description

Want to help us, help others? We’re hiring!

GoFundMe is a global community of over 150 million people who come together every day with the common purpose of helping one another. Our mission is to help people help each other by making it safe and easy for people to ask for help and support causes—for themselves, each other, and their communities. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, we have empowered people and organizations to raise more than $30 billion since 2010. Our vision is to become the most helpful place in the world.

Join us! The GoFundMe team is searching for a Zendesk Administrator II located in Buenos Aires, Argentina. In this dynamic role, you will be responsible for enhancing our global customer experience and supporting strategic initiatives that drive growth, efficiency, and effectiveness across GoFundMe’s operations teams.

This is a remote position for Buenos Aires based candidates.

The Job…

Coordinate with the Operations Strategy team and experts within each Operations team to intake, plan, and execute change requests to customer-facing Zendesk instance
Serve as a trusted partner for embedded Zendesk experts across operational teams, responding to, triaging, and prioritizing requests and bug alerts from key stakeholders
Maintain expert-level understanding of all utilized Zendesk products, as well as a general understanding of new Zendesk products & features
Create and maintain Zendesk-related SOPs and Wiki articles
Develop Zendesk-related analyses and insights as required by senior management to support strategic decision-making
Stay updated on the latest trends, news, and disruptors in the payments, charitable giving, and fintech space

You…

2-4 years of experience, including internships, in Business Intelligence, Business Operations, Zendesk System Administration, Project Management, and/or Operations Management
BA, BSc, Master’s, or equivalent certification in business, engineering, computer science, finance, mathematics, economics, or similar field
C1 fluency or higher in English required
Prior experience managing, administering, or supporting a Zendesk instance
Detail-oriented with a strong emphasis on accuracy and quality of work
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and collaborate laterally and upwards
Collaborative team player who is also capable of independent thought and execution
Strong communication skills with the ability to influence others
A proactive approach to work with a “get things done” mentality
Resilient and adaptable in the face of changing priorities or unexpected challenges

Preferred skills...

Certification as a Zendesk Administrator strongly preferred
Experience with Zendesk Explore and/or Zendesk QA (Klaus) strongly preferred
Prior experience or familiarity with managing, administering, or supporting Salesforce a plus
Prior experience or familiarity with analytics in Looker or a similar platform a plus
Experience with (or strong interest in) payments, fintech, ecommerce, social media, or marketplace companies
Experience with (or strong interest in) managing or supporting trust and safety, compliance, customer support, or financial risk operations and associated key performance indicators
Knowledge of regulatory compliance and risk trends in the ecommerce, social media, marketplace, or financial services industries

Why you’ll love it here...

Market competitive pay, based on project scope, experience and other factors
Your work has a real purpose and will help change lives on a global scale
You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together
We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose
We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe: