Offer summary

Qualifications:

Bachelor's degree in computer science, engineering, or a related field., 8-10 years of experience in Dynamics 365 Field Service support., Strong expertise in JavaScript, CSS, and HTML for customization., Effective communication skills with U.S. clients and internal stakeholders..

Key responsabilities:

Engage with U.S. clients to understand their Field Service requirements and provide solutions.

Diagnose and resolve technical issues related to Field Service operations.

Utilize JavaScript, CSS, and HTML to enhance the user interface of Dynamics 365 Field Service.

Create custom business apps and automation within Dynamics 365 using PowerApps.

Job description

Title: Dynamics 365 Field Service Support

Education Qualification: Bachelor's degree in computer science, engineering, or a related field.
Experience: 8- 10 years
Work Location: Cupertino
Work Mode: Remote

Key Responsibilities:

Customer Interaction: Engage with U.S. clients to understand their Field Service requirements and communicate effective solutions.

Problem Solving: Diagnose and resolve technical issues related to Field Service operations efficiently. Ø

Customization and Enhancement: Utilize JavaScript, CSS, and HTML to enhance the user interface and functionality of Dynamics 365 Field Service.

PowerApps Utilization: Create custom business apps and automation within Dynamics 365 Field Service using PowerApps.

SAP Integration: Facilitate seamless integration and support for clients using SAP alongside Dynamics 365 Field Service (knowledge desirable).

Collaboration: Work closely with internal teams and developers to address complex Field Service issues and ensure timely resolutions.

Training and Guidance: Provide end-user training to ensure effective utilization of the Field Service system

Proactive Approach: Anticipate and address issues, make system improvements, and help other support teams resolve issues within SLA. Qualifications: v

Technical Skills: Strong expertise in Dynamics 365 Field Service, including customization, configuration, and troubleshooting. v JavaScript, CSS, HTML: Proficiency in customizing and enhancing Dynamics 365 Field Service user interface and functionality. v

PowerApps: Hands-on experience with PowerApps for app development and automation. v SAP Knowledge: Desirable understanding of SAP for integration and support. Communication Skills: Effective communication with U.S. clients and internal stakeholders.

Time Zone Experience: Experience working in the Pacific and Central Time Zones is an advantage. v

Certifications: Microsoft Dynamics 365 Field Service certifications are preferred. v Problem-Solving: Ability to diagnose and resolve technical issues in the Field Service domain. v

Documentation: Strong documentation skills to maintain records of support activities.

Proactive Mindset: Initiative to proactively address issues and contribute to system improvements.

Required profile