Customer Success Manager (Americas)

P2P.org is the largest staking and restaking operator, with a TVL of over $10B 🔝.

We are constantly focused on launching new yield products: for example, in Polkadot (adding +15-20% to APR) and Ethereum, where we offer significantly higher APR (+40%) than any other staking operator 💪

We also keep an eye on exciting projects and launch new networks such as TON, Avail, Monad, and Babylon. We strongly believe in Bitcoin and the DeFi ecosystem around it, and we have a dedicated team focused on finding the best yield solutions based on Bitcoin.

We work with partners like BitGo, Crypto.com, Ledger and ByBit.

We are actively expanding our product line, exploring RWA, data, yield, and service products for exchanges, custodians, and banks

P2P.org unites talented individuals globally ❤️

Despite our distributed team, we share a passion for decentralized finance - a fairer system for all. We code, learn, create, and connect to shape finance's future 💰

P2P.org boasts a strong reputation and network. We prioritize customer satisfaction and, as tech enthusiasts, develop innovative solutions that bolster our brand.

What We’re Looking For

We’re looking for a proactive, customer-focused, and Web3-savvy Customer Success Manager who can build strong relationships with our clients, help them navigate our staking solutions, and ensure they get the most value from our services.

You’ll play a key role in onboarding, educating, and supporting institutional clients, ensuring a smooth experience with our staking infrastructure. If you love working in crypto, blockchain, or financial technology, this is the perfect opportunity for you!

Responsibilities

You Will 

• Own the customer journey from onboarding to ongoing success, ensuring clients maximize their staking potential with P2P.

• Act as the main point of contact for clients, proactively managing relationships and resolving any issues.

• Educate and train clients on our staking services, including industry trends and best practices.

• Collaborate with internal teams (sales, product, and tech) to ensure a seamless customer experience.

• Monitor client activity & engagement providing insights to improve adoption and satisfaction.

• Identify upsell and expansion opportunities to help grow our partnerships.

• Advocate for customers internally ensuring their feedback is heard and implemented in our services.

• Stay up-to-date on the latest Web3 and blockchain trends to provide valuable insights to clients.
  

Requirements

You Have 

• 3+ years in Customer Success, Account Management, or similar roles (preferably in fintech, SaaS, or crypto).

• Understanding of blockchain and staking (you don’t need to be an expert, but interest and willingness to learn are a must!).

• Strong communication and relationship-building skills, with experience managing B2B clients.

• Problem-solving mindset - able to troubleshoot issues and guide clients effectively.

• Experience working with CRM tools (e.g., HubSpot, Salesforce, or similar).

• Ability to work independently in a remote-first environment, managing multiple clients effectively.

• Fluent English is required, additional languages are a plus.

• Passion for Web3 and crypto!

Conditions

What we offer

At P2P.org we have a team of experts with their own unique approach and ownership culture. Together we gain experience and make dreams come true! 🌟

• Competitive salary level in $ (we can also pay in Crypto)

• Well-being program

• Mental Health care program

• Compensation for education, including Foreign Language & professional growth courses

• Equipment & co-working reimbursement program

• Overseas conferences, community immersion

• Positive and friendly communication culture

P2P.org is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, veteran status, or disability.