Customer Service Dispatcher

Position Title: Customer Service Dispatcher
Work Set-up: Work From Home
Schedule: 10:00 PM – 6:30 AM PHT (Monday - Saturday)
Salary: Php 35,000 – 40,000
Sign-on Bonus: TBC

Our client provides advanced technology treatments to help individuals regain control
of their lives and empower them on their journey to optimal pelvic health. Founded by Trisha
Mueller, a dedicated Pelvic Health Specialist and experienced former NHS Pelvic Health
Physiotherapist, their practice in Shoreham-by-Sea (conveniently located between Brighton
& Hove and Worthing) offers personalized care in a tranquil, private environment. They
specialize in advanced treatments.
We are looking for a reliable Dispatcher and Customer Service Representative to join our
team. The main responsibility of this role is to manage technician schedules, handle
customer interactions, and provide outstanding service to our clients in the air conditioning,
chimney, and dryer vent cleaning industry. The successful candidate will ensure efficient
operations by coordinating appointments, managing leads, and delivering excellent customer
support.

JOB DESCRIPTION FOR A CUSTOMER SERVICE DISPATCHER

Your Responsibilities as a Customer Service Dispatcher would be:

∙Act as the primary point of contact for clients, responding to inquiries, concerns, and
service requests in a professional manner.
∙Schedule and confirm appointments for treatments, consultations, and technician
visits, ensuring smooth operations and optimal time management.
∙Dispatch technicians and therapists as needed, ensuring they have the required
information and materials for appointments.
∙Communicate with clients through phone calls, text messages, and social media
platforms (including Facebook, Yelp, and Thumbtack).
∙Follow up on leads, maintain active client relationships, and assist with client
inquiries.
∙Process customer requests, providing accurate, complete information while ensuring
all communication is clear, professional, and empathetic.
∙Keep detailed records of customer interactions, transactions, feedback, and
appointment details within the company CRM system.
∙Coordinate with team members to ensure smooth service operations, from
scheduling to execution.
∙Provide support to clients before, during, and after treatments to ensure a positive
experience.

∙Resolve client issues or concerns promptly, escalating to senior staff when
necessary.
∙Follow up with clients post-treatment to gather feedback, ensure satisfaction, and
address any outstanding issues.
∙Collaborate with internal teams to ensure proper scheduling, logistics, and client
care.
∙Contribute to the continuous improvement of customer service processes by
providing valuable feedback.

Qualifications as a Customer Service Dispatcher:
∙Graduate of any 4-year course
∙2-4 years of experience in customer service, preferably in the HVAC, chimney, or
home service industries
∙Proven experience using Workiz software (knowledge of Workiz is a must)
∙Excellent verbal and written English communication skills
∙Strong proficiency in Google Sheets and CRM systems
∙Familiarity with social media platforms like Facebook for communication
∙Reliable internet connection for effective communication and scheduling
∙Previous experience in a customer service or dispatch role, preferably in a healthcare
or wellness setting
∙Ability to multitask and prioritize tasks in a fast-paced environment
∙Strong organizational skills with attention to detail
∙Friendly, positive, empathetic, and professional demeanor
∙Ability to conduct follow-up calls, emails, and chat support to ensure customer
satisfaction
∙Knowledge of pelvic health treatments or healthcare services is a plus but not
required

​
Your love for Boomering will jump-start with these meaningful engagement
activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating
System), Boomering provides a fun, rewarding and stimulating environment where work-
like balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Company-provided full set-up for desktop/laptop with a back-up internet
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be
rewarded for your outstanding performance.
Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for
Women, Retirement Benefits, OT, and Premium Pays


About Boomering:
​
Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions
and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the
framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence, Boomering is not just
your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering! We want career thrill-
seekers who are committed to growth as much as we are.
Website: www. boomering.ph
Career Portal: https://boomering.zohorecruit.com/jobs/Careers
Facebook and LinkedIn: Boomering Inc.; Boomering Careers

This is a remote position.

Salary:

Php 35,000 – 40,000