Offer summary

Qualifications:

At least 1 year of experience in customer support via email., Excellent written communication skills in English., Strong motivation and ability to work remotely., Tech-savvy with the right tools for remote work..

Key responsabilities:

Respond to Level 1 inquiries through support tickets and online forums.

Acknowledge and resolve customer complaints while maintaining a professional attitude.

Process customer orders and keep records of interactions and transactions.

Communicate effectively with customers and coordinate with colleagues as needed.

Imagine a world where your eCommerce business has outstanding customer support around the clock, capable of handling any volume of requests, even during peak seasons. That world is now a reality with LTVplus, your trusted customer service outsourcing partner. In a competitive landscape where your in-house team or AI automation might fall short, LTVplus offers a game-changing solution. Our world-class dedicated customer support agents flawlessly integrate with your business, providing multilingual and multichannel support through phone, email, and chat, 24/7. We are LTVplus, a company committed to helping eCommerce brands, SaaS, educational businesses, and more like yours increase Customer Lifetime Value. We build, train, and manage agents from all over the world to give your business the right people, skills, and languages for success. Our unique value proposition is simple: low-cost, high-quality customer support that grows with your business. But don't just take our word for it. Amanda Moore, Business Development Manager at TekReplay, says, 'LTVplus has been one of the best decisions that TekReplay has made for our customer service department. LTVplus handles all of our incoming calls and emails professionally and accurately. We build, train, and manage dedicated teams of live chat agents, customer support agents, and payment recovery specialists. LTVplus takes away the hassle of live chat, email, social media, voice, and SMS support management. As a result, you can focus on your business objectives and goals while our customer support system runs in the background seamlessly. Book a call with us today, and let's start deploying your world-class customer support team ASAP. Together, we will unlock your business's true potential.

Job description

Job Responsibilities (e-mail):

Level 1 inquiries: Responding to users via support tickets, help center forums and app store reviews.

Common Issues: Videos not loading, issues with subscription, subtitles not available.

Maintain a positive, empathetic and professional attitude toward customers at all times.

Respond promptly to customer inquiries.

Communicate with customers through online portals/systems.

Acknowledge and resolve customer complaints.

Serve as product expert to support customer needs.

Process orders, forms, applications, and requests.

Keep records of customer interactions, transactions, comments and complaints.

Communicate and coordinate with colleagues as necessary.

Ensure customer satisfaction and provide professional customer support.

Provide amazing customer support!

Non-negotiable skill requirements:
Zendesk (e-mail)

Requirements:

At least 1 year of experience with providing Customer Support via Email.
Excellent written skills.
Fluency in English.

Strong motivation to work remotely.
Can think outside the box and expect possible follow-up questions.
Empathetic yet knowing how to deal with difficult customers.

Generally tech-savvy.

Has the right tools for remote-based work.

Required profile