Offer summary

Qualifications:

High School Diploma or equivalent; college degree preferred., Two years of credit bureau reporting and disputes experience., Excellent written and verbal communication skills., Previous experience with eOscar Dispute software..

Key responsabilities:

Investigate and respond to credit bureau disputes accurately and timely.

Monitor Credit Reporting controls for compliance with policies and procedures.

Maintain knowledge of CDIA guidelines and Metro2 reporting standards.

Ensure compliance with Exeter’s policies, safety, and legal regulations.

Job description

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Description

Job Summary:

The Credit Bureau Dispute Specialist will be assigned to manage the following processes as needed: Indirect and/or Direct Dispute Investigations, Credit Reporting Agency Rejects, CBR control reports, as well as any manual updates. The Credit Bureau Dispute Specialist will be responsible for highlighting any potential reporting logic concerns identified during investigation of disputes.

Job Duties:

Investigate and respond accurately and timely to credit bureau disputes and/or Investigate and correct accounts as applicable.
Monitor Credit Reporting controls to ensure compliance to policy and procedures.
Maintain current knowledge of CDIA guidelines for reporting and responding to disputes, including Metro2 knowledge according to the Credit Reporting Resource Guide.
Investigate and respond accurately and timely to Adverse Action and Inquiry Removal requests, including responding directly to the consumer.
Investigate and respond accurately and timely to Validation of Debt and Goodwill requests, including responding directly to the consumer.
Ensures compliance with Exeter’s policies & procedures, safety, state and federal laws, regulations and standards.
Other duties as assigned/ required

Education and Work Experience:

High School Diploma or equivalent. College degree preferred.
Two (2) years of credit bureau reporting and disputes experience.
(One) 1 to (two) 2 years of work-related experience, in the finance or credit related industry preferred.
Previous experience with the eOscar Dispute software
Excellent written and verbal communication skills
Excellent project solving skills
Able to work well with people from many different disciplines with varying degrees of technical experience
Self-motivated with the ability to complete multiple tasks with minimal supervision.
Ability to adapt to a rapidly changing environment
Strong team player with a high level of professionalism and initiative