Offer summary

Qualifications:

Bachelor’s Degree or equivalent work experience, 2+ years of experience designing conversational experiences for AI channels, Excellent writing skills with a proven track record in various styles and tones, Knowledge of natural language understanding and research methodologies..

Key responsabilities:

Create conversational flows for chat and voice-forward Virtual Assistants across client support channels.

Maintain and optimize existing virtual assistants, including redesigns and updates.

Gather data and user insights to enhance conversational flows and monitor performance post-launch.

Facilitate editorial approval processes for new and updated copy, ensuring documentation is current.

Job description

Job Title:

Conversational Designer

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Conversational Designer

Concentrix is seeking an Conversation Designer who will be an exceptional addition to our team. As an Conversation Designer, you will be responsible for creating conversational flows for chat and voice-forward Virtual Assistants across client support channels. The right person for this role is a strong writer with a background in conversation design who understands their audience and has deep empathy for their audience.

Responsibilities:

Help with ongoing maintenance and optimizations of the existing virtual assistants that are live and in production today. This can include redesigns, updating existing scripts, business updates, building out flows using Voiceflow across different brand’s AI assistants.

Assist in gathering data and user insights to optimize existing conversational flows; monitor post-launch performance

Help craft occasional IVR messages related to required updates for various business launches; support the transition of IVR messaging to text-to-speech technology

Help facilitate the editorial approval processes for new and updated copy

Keep documentation, flows, designs, and developer artifacts current and up-to-date based on stakeholder and legal feedback and revisions, etc.

Requirements:

Bachelor’s Degree or equivalent work experience

Excellent writing skills and proven track record of writing in different styles and tones on behalf of a brand

2+ years of experience designing conversational experiences for AI channels

Portfolio featuring examples of conversational experiences

Proven experience contributing to design for products in a cross-functional environment

Knowledge of how qualitative and quantitative research can improve your designs

Proven organizational and interpersonal skills

Ability to independently lead multiple tasks in a fast-paced, dynamic environment

Working knowledge of natural language understanding

Bonus if you have worked in customer support

The base salary range for this position is $73,166- $109,749, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is 2/28/2025.

#LI-Remote

Location:

USA, AZ, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

•Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.

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