Job Description
The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the primary point of contact for clients, handling inquiries, resolving issues, and facilitating communication between clients and internal teams.
Job Responsibilities
Client Relationship Management
Client Support
Account Management
Invoice Reviews
Internal Liaison
Strategic Planning
Performance Tracking and Reporting
Job Qualifications
Job KPIs
SBRs Completed
Measure the number of SBRs the CAM has successfully delivered, ensuring clients are regularly engaged and their needs are being met.
Proposals Sent (Count) | (Value)
The number of and total dollar value of all proposals sent out, indicating proactive client engagement and potential for sale.
Opportunities Active (Count) | (Value)
Track the number of the total dollar value of all active opportunities (stages 4 and 5) currently awaiting client decisions, indicating engagement and potential future revenue.
Opportunities Won (Count) | (Value)
Measure the number of and total dollar value of proposals and quotes that have been successfully converted into sales, reflecting the effectiveness in making recommendations to clients and revenue impact of efforts.
Net New MRR Won
Track the increase in monthly recurring revenue resulting from upselling or cross-selling to the existing client base.
Compensation
Pay rate starts at $60,000/annum (plus commissions) and vary by experience and location.
Benefits
Kpler
BeiGene
Newfront
Accenture Nordics
Envision Horizons