BCBA Clinical Intake Specialist

Job Title: BCBA Clinical Intake Specialist 

Job Classification: Full-Time, Exempt Employee

Optional FTE: 1.0 FTE (40 hours weekly) or 0.80 FTE (32 hours weekly)

Option 1: Full-Time (1.0 FTE): $70,000 base salary + Profit Sharing & Performance-Based Bonuses (Benefits-Eligible)

Option 2: Flexible Schedule (0.8 FTE): Competitive salary adjusted to FTE + Profit Sharing & Performance-Based Bonuses (Benefits-Eligible)

Sign-On Bonus: $2,500 after 60-days of employment

Company Description 

Behavior Change Institute (BCI), a nationally recognized service agency and "Top Workplace" honoree by the Albuquerque Journal, specializes in Applied Behavior Analysis (ABA) therapy for individuals with autism and their families. Based in New Mexico, we provide care in home, school, clinic, and community settings, with a strong commitment to expanding access to high-quality treatment—especially in rural and underserved communities.

Through our TeleBehavioral Health Service Model, we have enhanced access to care in even the most remote areas, serving patients of all ages and abilities. If you're looking for an innovative and supportive agency to grow with, we invite you to explore careers at BCI!

Option for Reduced Schedule

We understand the importance of flexibility in achieving a healthy work-life balance. For this role, we offer the option to work a reduced schedule at 0.80 FTE (32 hours per week) while maintaining full engagement in meaningful work.

Under this structure, employees have the opportunity to work additional hours and receive added compensation when they choose to do so, but there is never an expectation to exceed the 32-hour commitment. This approach provides a consistent and predictable schedule while still allowing for increased earnings when convenient.

Our goal is to support professionals in maintaining a sustainable and fulfilling career, ensuring that flexibility and financial opportunities go hand in hand.

Telehealth Advantage

Our remote work opportunities empower clinicians to focus more on the clinical care they love while eliminating the burden of long commutes for patient visits. By leveraging both real-time (synchronous) and recorded video review (asynchronous modalities), clinicians gain greater control over their schedules, with the added flexibility to supervise treatment during non-treatment hours. In the asynchronous model, RBTs record sessions, which clinicians can review at a later time, allowing for detailed feedback, effective supervision, and high-quality clinical management. Many of our funders recognize the value of these activities, supporting critical clinical oversight even when the patient is not present. This model enhances accessibility for both patients and providers, ensuring high-quality care while promoting a sustainable and balanced work experience for clinicians. With telehealth, we create a more efficient and effective way to deliver care—benefiting patients through convenient access and supporting clinicians in achieving greater flexibility and job satisfaction.

Job Summary

The Clinical Intake Specialist is responsible for providing a high-quality intake experience for families and assisting families with receiving quality ABA services. This is achieved by completing clinical intakes, assessments and parent education for new families utilizing phone and video conferencing. The Clinical Intake Specialist must maintain a minimum of 25 billable hours per week. Billable hours will be achieved through diagnostic aftercare meetings, intake calls, initial assessments, parent education, and initial intake reports. 

Essential Duties Include The Following:

The Clinical Intake Specialist will assist families with accessing care in a timely manner. This includes timely completion of initial assessments and reports (i.e., within 2 weeks of scheduling), initiation of parent training for families in outlying regions, and participation in diagnostic aftercare meetings. 

Intake Calls: 

Complete intake calls with families and gather the following information:

• Confirm basic information collected during enrollment
• Patient’s diagnostic and behavioral history
• Identify patient/family goals for pursuing services 
• Provide education on available diagnostic/ABA treatment options and assess readiness to complete the intake process and pursue ABA treatment through the available treatment options 

Insurance: 

Understand insurance requirements, facilitate communication and education of the families and other staff regarding the requirements.

Assessments: 

Conduct initial client assessments, which includes caregiver interviews, records review, and implementation of various norm reference and skill-based assessments.

Treatment Plans: 

Draft initial treatment plans and assist with determining medically necessary dosage recommendations and family ability to participate in treatment (as recommended) to increase client outcomes. The CIS will consult with the Director of Care Coordination prior to initiating cases where clients are not able to participate in a therapeutic dosage of treatment and/or other treatment barriers that may impede therapeutic progress. 

Document Templates: 

Update treatment plans and report templates across various electronic health systems, as needed, to keep up with funder requirements for submission.

Communication: 

Serve as the main point of contact for communication with families on the onset of intake and follow up with families to provide them with information regarding the status of their intake, and next steps in the enrollment process  Assist with streamlining the transition of communication to the assigned Family Experience Specialist at the initiation of ABA services. 

Parent Education: 

Provides individualized parent training for families in outlying services areas. 

Diagnostic Meetings: 

Participate in diagnostic assessment aftercare meetings for participant’s with a confirmed diagnosis of Autism. Provide patient’s and their families information on ABA service options and schedule intake calls with patient’s ready to move forward with ABA services.

Required Meetings:

• Quarterly Administrative Meetings
• Weekly 1:1 Meetings with Director of Care Coordination
• Monthly Care Coordination Meetings

• Weekly Inter-Departmental Collaboration Meetings

Other:

• Assists with special projects and administrative tasks as assigned
• Performs other duties as required

Supervisory Responsibilities:

• No supervisory responsibilities

• Familiarity with Verbal Behavior Approach and naturalistic teaching procedures 
• Possess excellent leadership, communication and interpersonal skills
• Exceptional collaboration skills with colleagues, families, and community partners 
• Technologically adept and enthusiastic 
• Ability to properly interpret, and implement policies, procedures, and regulations.
• Must have strong analytical, problem-solving, and organizational skills
• Outstanding interpersonal skills needed to frequently interact with families, providers, and insurance representatives to address a variety of concerns and requests
• General Knowledge of Microsoft Office Suite
• Knowledge of clinical documentation, preferably electronic health records/medical records systems.
• Serves as a Role Model for Company Culture: Demonstrate a high level of engagement in company culture (i.e., a “culture champion”), including but not limited to robust understanding of how to Cultivate BCI’s Mission and Culture
• Drive team satisfaction by developing and sustaining productive relationships by seeking to understand employees’ needs, taking action to meet those needs and concerns, and building collaborative relationships. Models essential clinical and supervisory skills for incoming clinicians to include: 
• Adaptability: working effectively in the faces of stress, ambiguity, difficult situations and shifting priorities.
• Collaboration: Building effective working relationships and collaborating as a team player.
• Problem Solving: Identifying and resolving problems in a timely manner while balancing the interest of the business and the employees.
• Compliance: Performing job duties while acting in accordance with all company policies and procedures, all applicable federal and state regulations and all regulatory agencies' standards and requirements.
• Support and Encouragement of Others: Informally sharing expertise and guiding others to improve their skills; supporting a feeling of personal commitment that encourages others to excel.
• Establishment of Trust and Credibility: Gaining the confidence and trust of others through principled leadership and sound business ethics.
• Innovation: Challenges the status quo thinking to generate new ideas; takes an open-minded approach to situations.

Education and/or Experience:

• Master’s or Doctoral degree in Psychology, Applied Behavior Analysis, Special Education, or related field; Board Certification in Behavior Analysis (BCBA or BCBA-D Required); A minimum of 3 years of experience working with children with developmental delays or autism spectrum disorder as a Board Certified Behavior Analyst 
• Clinical experience: Experience with a wide range of consumer needs (e.g., EIBI, Adolescents, Adults, problem behavior), as well as conducting a variety of assessments using including: the Assessment of Basic Language and Learning Skills (ABLLS), Vineland III, AFLS (Assessment of Functional Living Skills), Verbal Behavior Milestones Assessment and Placement Program (VB-MAPP); developing treatment plans, programs; supervising clinical staff, monitoring progress.
• Experience working with and training families; demonstrates an understanding and empathy of family stressors and 
• Bilingual Spanish and English highly preferred

Writing Skills

Ability to produce careful documentation for employee human resource files, in accordance with best practice. Ability to write in English and produce written material with appropriate grammar preferred. 

Language Skills

Ability to effectively communicate information and respond to questions from your direct supervisor, employees, families, and community partners when appropriate.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to interpret a variety of instructions furnished in written, oral, pictorial or schedule form. Ability to demonstrate good judgment and efficiency during decision-making. 

Other Skills

• Ability to work collaboratively with others. Ability to prioritize tasks and demonstrate efficient use of time. 
• Ability to portray a professional, polished appearance and communication. Excellent technological skills and ability to learn new systems quickly using cloud based servers, software and online applicant tracking systems. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is frequently required to walk, sit, stand and drive.  The employee is also required to use their hands and reach with their arms.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Benefits:

• Performance-based pay initiative (quarterly)
• Flexible scheduling 
• Exceptional mentorship and training program
• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life Insurance 
• 401-K Retirement Plan
• Certified Financial Planning
• Infant at Work Program 
• Accident/Hazard Insurance 
• Dependent Care Flexible Spending Account 
• Cell Phone Stipend
• Generous PTO and Compensatory Time Benefits
• Annual Professional Development Stipend
• Opportunities to work on research and development projects
• Technology to access our state-of-the-art clinical portal, where you can attend training, access curriculum and communicate with clinical experts!
• Ongoing opportunities for career growth and advancement (internal CEUs)

Behavior Change Institute is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.