Associate Director, Client Services

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals.   We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success.  We grow together and are stronger together. 

What’s unique about this role?

The Associate Director of Client Services performs a pivotal role at the heart of the Client Services Team and reports to the Director of Client Services. The Associate Director oversees the work of the Project Management team and is responsible for the efficient running of each client pod. The primary responsibility of the Associate Director is to ensure eDiscovery engagements are managed to the high standards we and our clients expect at Lighthouse. The Associate Director will consult with clients on eDiscovery best practices, identifying preferred paths to completing projects with a focus on reducing costs, increasing speed of delivery and use of Lighthouse technologies to drive client satisfaction. The Associate Director is also responsible for planning, monitoring and managing internal and external project communications of pod members.

What will this person do?

• Develop a thorough understanding of Lighthouse workflows, critical paths needed to progress work through the system and tools used by Lighthouse to manage workflows
• Delegate key stakeholders to ensure proper project management tasks and workflows are completed, including oversight and support to manage the workload queue
• Communicate expectations for scope and deadlines to internal and external stakeholders and analyze project requirements to effectively create and maintain project schedules.  
• Oversee the completion of key tasks such as SOW creation, kick-off call preparation and completion, and documentation of workflows, standards and project closure tasks such as final billing and data destruction as needed
• Work with the Service Delivery leadership team to set the strategy and direction of the EMEA eDiscovery practice
• Establish excellent working relationship with peers at other Lighthouse Offices locations and ensure close collaborative working and homogeneity of our solutions
• Plan, monitor and manage internal and external project communications of pod members
• Perform other related duties as assigned 

Bring your passion and together we will shine.  It would also be great if you have the following:

• Degree in a related discipline
• At least six years eDiscovery project management experience in either a law Firm, consultancy, or eDiscovery services provider
• Minimum 2 years’ experience leading an eDiscovery team working on large scale global eDiscovery matter(s)
• Experience of eDiscovery commercial management including drafting of cost estimates, budget management and margin modelling
• Excellent eDiscovery skills needed to provide consultation and creation of client and project solutions that drive the use of technology and workflows that reduce overall client costs, improve speed, and/or deliver a higher quality product.
• Relativity experience required. 
• Relativity accreditation (ideally RCA or higher), working knowledge of Nuix and experience of other eDiscovery platforms
• Experience of working in house or on secondment to a client in the banking, legal or pharmaceutical industries.
• Strong analytical and logical skills with excellent written and oral communication skills
• Outstanding organizational skills and the ability to multitask often in pressurized circumstances
• Ability to delegate tasks as appropriate to team members and ability to drive and motivated a high performing team
• Flexibility and adaptability to handle a changing and growing workload
• Ability to foster positive and professional relationships at all levels internally and externallyBehavior1 (Leadership, organization, communications, initiative, multi-tasking, etc.) 

Work Environment and Physical Demands

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.  We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are! 

As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets. 

This role will be eligible to participate in an annual bonus or incentive program.  

Lighthouse offers a quality comprehensive benefits package including, medical, dental, vision, and a 401k with company match.  Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine through 98point6, and other wellness plans.  We offer a generous Flexible PTO program and paid volunteer days.  Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.  

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best—shine.