Analyst - Business Analyst III

Summary:

Under general direction, this role is the liaison between partners supporting Operations Services and Process Teams. Responsible for escalating concerns, questions, and issues to the various business teams as needed.

Primary Duties and Responsibilities:

• Integrates new partners into our ‘Steady State’ environments (overview of Operational Processes and introductions to various teams)

• Extends and evolves framework for partner governance (e.g.: cross-partner reporting)

• Acts as the ‘go to person’ for connecting vendor resources with production issues and questions to the right processes and various teams

• Escalates partner concerns, questions, and issues to various IBS teams as needed (e.g.: Knowledge Transfer contacts; Issue resolution; Process requirements/expectations)

• Address and reduces adoption issues to ensure partner performance meets expectations

• Leads error handling implementation activities

• Works with all involved teams (Operations Services, Basis, Interfaces, Process Teams) and ensures a consolidated view of the various error handling components being addressed

• Provides project management support (issue management, action item tracking, status reporting)

• Handles oversights and continuous improvement of SAP Operations Manual

• Works with the various process owners to ensure process documents are maintained and enhanced as processes mature

• Works with the various process owners to develop appropriate metrics for each process (management and improvement metrics)

• Leads other Partner-related initiatives as needed and to be defined

Required Skills and Qualifications:

• Requires broad training in fields such as information technology, computer science, management information systems, SQL, accountancy or similar vocations generally obtained through completion of a four-year bachelor’s degree program

• Requires a minimum of five (5) years directly related and progressively responsible experience with a focus in one or more of the following business areas: Data management, analytics, or general technical experience required

• Knowledge and understanding of business principles, processes and technology

• Ability to plan and manage multiple activities in a diverse and evolving environment

• Excellent communication skills (written and verbal)

• Good interpersonal skills; effective team player

• Good relationship building skills

• Good customer service skills, and ability to interact with all levels of associates

• Ability to prioritize workload and consistently meet deadlines

• Strong organizational skills; attention to detail

• Good group presentation skills

• Strong organizational skills

Work Environment:

• The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: this is a fully remote role

• The noise level in the work environment is generally quiet

Physical and Mental Requirements:

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing

• Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus

• 75% or more time is spent looking directly at a computer

• Associate is frequently required to stand, walk (or otherwise be mobile)

• Ability to deal with stressful situations as they arise

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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