Offer summary

Qualifications:

College degree or high school diploma required., 1+ years of customer service experience preferred., Strong communication and multitasking skills are essential., Ideal candidates should align with Christian values and educational philosophy..

Key responsabilities:

Respond to customer inquiries via calls, chats, and emails.

Resolve customer complaints and issues effectively on the first contact.

Participate in training to enhance knowledge of customer service policies and procedures.

Suggest improvements to customer service processes based on feedback and experience.

Job description

Dedicated to Excellence, Committed to Service

Abeka Customer Experience (Full Time/Remote)

The Customer Experience Agent ensures Abeka's customers have the "Best Educational Experience in the World." As a member of the primary contact team for customers interested in Abeka products and services, the Agent places orders, responds to inquiries, and manages complaints.

Available in these states: AL, FL, GA, ID, IN, IA, LA, MS, NC, OH, OK, PA, TN, TX, VA, and WI.

Pay is $15.53/hr., Required hours are Monday-Friday 8-5 CST (with 1 hour for lunch) 40 hrs./wk.

Communicate with Customers

Respond to incoming calls, chats, and emails. Provide sufficient answers and solutions to all customer questions. Handle customer complaints and concerns respectfully and professionally. Redirect customers to other departments and teams when appropriate.

Resolve Customer Issues

Take complete ownership of any customer concern you encounter. Acknowledge issues, empathize with the customer, and work to quickly and effectively resolve problems on the first contact.

Increase Job Knowledge

Know and understand all policies, procedures, and process of the Customer Service department. Participate in refresher training and new skills training; always seeking knowledge and new ways to improve the customer experience.

Recommend Improvements

Utilize customer feedback and work experience to suggest improvements to the procedures and processes of Customer Service.

FLSA Status - Scanning (Non-exempt)

Education

College Degree, HS (Required)

Work Experience

1+ years in customer service, 3+ years in customer service

Physical Requirements and Skills

Communication, Deadline Management, Detail-Oriented, Learning Quickly, Multitasking, Operating Office Equipment, Prioritization, Quick Thinking, Social Media Platform, Working Independently

Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge. Applicants must agree with Pensacola Christian College’s Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments. We reserve the right to fill this role at a higher/lower grade level based on ministry needs. An assessment may be required to be considered for this position.

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