Offer summary

Qualifications:

Strong communication skills for effective user support., Experience in customer service or support roles., Ability to analyze and assess user needs accurately., Familiarity with compliance and fraud detection processes..

Key responsabilities:

Provide support to users through online tickets and phone calls.

Identify and assess users' needs to deliver accurate information.

Collaborate with teams to spot fraud indicators.

Analyze and manage payment dispute cases and investigations.

We are bunq, bank of The Free. We’re here to break free from the status quo, and create a bank with our users in mind. Giving them the freedom to live life on their own terms. We built our own financial system from the ground up, and with the launch of our app in 2015, reinvented banking as you know it. And that’s just the beginning! We work around the clock to create fintech innovations that simply make banking and money management as easy, transparent, and fun as possible. Have a business? bunq Business was created as the ultimate bank account to save you time. This means no more paperwork, branch visits or bureaucracy ever again. Just the freedom to focus on what’s truly important: running your business. Go to bunq.com/business and find out how we can help your business thrive. Want to join us in our mission to revolutionise the traditional banking industry? You will become part of an international team of more than 270 bunqers (43 nationalities and counting!) that all have one thing in common: we love what we do. Waking up with brilliant ideas and going to bed knowing that you’ve personally contributed to them. That’s working at bunq. If that sounds like your kind of challenge, go to bunq.com/jobs get the ball rolling.

Job description

Make Life Easy for our users by providing them the best support through online tickets and phone calls, the smoothest onboarding and the safest banking experience. Up for the task? Kick off your application by taking our assessment and find out if bunq is your perfect match!

Take ownership

Have a user-centric approach in dealing with user journey and Get Shit Done everyday by taking ownership of:

Support: Identify and assess users' needs to provide accurate, valid and complete information by using the right methods and tools
Compliance: Spot fraud indicators & collaborate with 2nd line teams
Payments: Analyze and take ownership of payments dispute cases & investigations

Required profile