Offer summary

Qualifications:

Fluency in Dutch or Flemish (C2) and English (C1) is required., Experience with CRM systems and MS Office is essential., Exceptional verbal and written communication skills are necessary., Strong logical and analytical thinking abilities are important..

Key responsabilities:

Handle customer inquiries via phone, chat, or email regarding billing, contract changes, and general concerns.

Address queries and requests related to payments, tariff changes, and complaints.

Enhance customer satisfaction and foster lasting relationships with clients.

Manage the entire customer service process effectively.

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities. Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation? A company specialized in recruitment and selection will take those aspects seriously in the profile. Recruit4.work is such a company. Recruit4.work searches and finds candidates at any level. We will find you the man or woman who fits seamless within your organisation structure and culture as regards to education, experience, caracter and ambitions. We guarantee that there will be the optimal click between your company and your new professional. Therefor you can be sure that your new employee will be a reinforcement in every way to your organisation, also at the long term. Please, call for more information. You may also call this number if you have any additional questions. Spain: +34937370972 Netherlands: +31103400345

Job description

Escape to the stunning landscapes of Greece while embarking on an exciting career journey with us! We're extending an invitation for you to join our dynamic team, where you'll be immersed in the vibrant Greek lifestyle, savouring traditional cuisine and soaking up the sun in between assisting our valued customers.

Your Role:

We're seeking a Customer Service Agent fluent in Dutch and English to join one of the leading energy suppliers in The Netherlands. As part of our team, you'll handle inquiries via phone, chat, or email, assisting customers with various concerns such as billing, contract changes, and general inquiries.

Tasks:

As a Customer Care Agent, you'll be responsible for the entire customer service process, addressing queries and requests related to billing, payments, tariff changes, complaints, retention, and more. Your goal will be to enhance customer satisfaction while fostering lasting relationships.

Requirements:

Proficiency in Dutch or Flemish (C2) and English (C1)
Experience with CRM systems and MS Office
Exceptional communication skills, both verbal and written
Strong logical and analytical thinking

Our Offer:

Join us and receive comprehensive paid training, work in a lively and supportive call centre environment, and enjoy competitive compensation along with opportunities for growth.