Offer summary

Qualifications:

Minimum of 2 years of IT education or work experience., Competency in desktop technologies including MS Windows, Apple OS, and MS Office Suite., Thorough understanding of data and network cybersecurity best practices., Experience with Microsoft System Center Configuration Manager (SCCM) and/or InTune..

Key responsabilities:

Conduct service desk operations and provide technology support to all employees.

Resolve 1st and 2nd level incidents related to various technologies.

Log and categorize fulfillment requests using the ManageEngine ticketing system.

Coordinate with vendors and IT teams to escalate requests and incidents as needed.

Job description

We believe that great healthcare is an essential safeguard of human dignity.

At Laborie, we know the work we do matters – it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you.

We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We’re not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion.

Who We’re Looking For:

As a key member of the Information Technology team, the IT Operations Specialist will provide professional technology support to all employees of the Laborie organization while collaborating with key stake holders on innovative technology-based projects.

About the Role:

Conduct service desk operations according to a regular schedule and provide recommendations and subject matter expertise as needed.

Resolve 1st and 2nd level incidents as quickly as possible (Windows, Microsoft 365, Azure, mobile devices, printers, conference equipment, others as they are added to Laborie’s technology ecosystem).

Log and categorize fulfillment requests according to SOP (ManageEngine ticketing system).
Escalate requests and incidents as needed and coordinate effectively with vendors, contractors, IT supervisors and specialized IT teams.

Minimum Qualifications:

Minimum of 2 years IT education or work experience.
Competency in a wide range of desktop technologies including, but not limited to: MS Windows, Apple OS, Active Directory, User and Group Management, and the MS Office Suite.
Thorough understanding of data and network cybersecurity best practices.
Microsoft System Center Configuration Manager (SCCM) and/or InTune to create and deploy packages and manage endpoint service compliance.

Why Laborie:

Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries.