Clinical Case Manager

📍UK Remote

Does this sound like you?

You’re a psychological care clinician looking to embed yourself in an organisation that supports your growth—both personally and professionally. You’re excited by the opportunity to take on additional responsibilities while continuing to deliver high-quality counselling services.

From day one, you’ll feel encouraged and appreciated through a comprehensive onboarding experience and structured training tailored to your role. You’ll also benefit from one-to-one clinical and peer supervision, case management support, and a monthly CPD programme designed to help you thrive.

It’s important to you that the organisation you’re part of is impactful and addresses real-world challenges. You’re seeking a role that allows you to play a vital part in both direct client care and the leadership of a dedicated clinical team.

What you’ll be doing (in a nutshell):

As a Blue Light Clinical Case Manager in our Clinical team, you’ll provide direct counselling support while also stepping into leadership and operational responsibilities. You’ll deliver confidential support through telephone, virtual, and face-to-face counselling, addressing issues such as depression, anxiety, trauma, and work-related stress for employees across the public and private sectors.

In addition to your counselling duties, you’ll take on added responsibilities to help lead, support, and manage the Blue Light team, ensuring clinical excellence and smooth service delivery.

Day to day you can expect to:

Counselling Responsibilities:

• Deliver structured short-term counselling via telephone, virtual, and face-to-face sessions.
• Address a wide range of issues, including anxiety, depression, trauma, stress, and personal or family challenges.
• Follow evidence-based interventions in line with NICE guidelines.
• Conduct triage to treatment models and complete clinical counselling support sessions.

• Provide leadership to Blue Light team members, offering clinical guidance and operational support.
• Conduct one-on-one meetings with direct reports to monitor clinical caseloads and team performance.
• Develop and implement training for trauma assessments and Blue Light psychological assessments.
• Ensure ongoing training for Blue Light team members remains up-to-date and relevant.
• Foster strong relationships with third-party stakeholders relevant to the Blue Light service.
• Monitor performance using KPIs, produce reports, and track trends to enhance service quality.
• Manage clinical risk and take part in safeguarding duties when necessary.
• Participate in clinical inbox risk reviews and join the on-call rota (up to 3 occasions per year) following a six-month probation period.
• Assist in recruitment and training delivery when needed.
• Drive service improvement initiatives through data analysis, feedback collection, and team collaboration.

To be successful you’ll have: 

Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to an enhanced DBS check.

Why Perkbox Vivup?

In an exciting stride forward for both organisations, employee benefits experts Perkbox and Vivup have joined forces to create a world-class benefits, wellbeing, and engagement platform.

With over two decades of combined experience, our goal is to enable more organisations to better support and engage their employees — something which has become essential in the wake of a global pandemic and a hard-hitting cost-of-living crisis.  

From enhancing access to specialist mental health services to helping staff manage the cost of everyday essentials, our combined strengths and best-in-class solutions will create a super partnership that supports employees in all areas of life, at every stage of their career, both in and out of the workplace.

As a combined entity, we can assist more employees than ever before to live and work better through our combined expertise in the public, private, SME, and corporate sectors. Today, we collectively support more than 4 million employees across 7,500 organisations through an enhanced range of benefits and engagement solutions.  Our vision is to create healthy, happy and engaged workforces by reinventing employee benefits. Together, we’re positioned to revolutionise the employee benefits landscape, driving innovation, setting new standards, and shaping the future with transformative solutions that redefine wellbeing.

The Interview Process

Our interview process involves 3 main stages:

• Application
• 30 minute call with a member of the TA team
• 60-minute video call with Hiring Manager and one other team member

Our average process takes around 2-3 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us on talent@vivup.co.uk

We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations

We're happy to offer reasonable adjustments during our hiring process. Just let us know, and we'll make it work for you. Your comfort and success matter to us!