Offer summary

Qualifications:

Proficient in English, both written and spoken., Strong technical mindset with a desire to grow technically., Experience in customer engagement and technical discovery., Ability to articulate complex technical concepts clearly..

Key responsabilities:

Collaborate with the sales team to present Fonoa's value proposition to customers.

Create and deliver technical presentations tailored to client needs.

Conduct technical discovery to qualify sales opportunities and identify customer challenges.

Drive technical discussions and provide guidance on API integration and features.

Job description

At Fonoa, we are transforming how digital-first companies stay tax compliant. We provide simple and modular API solutions that easily integrate into any existing workflow. Through our technology first approach, we reduce manual processes, increase compliance and reduce the cost of operations when transacting and scaling internationally.

We are solving one of the largest yet unsolved problems in global e-commerce. Our tax automation software enables companies such as Uber, Zoom, Booking.com, Squarespace and Rappi to expand their international offerings more quickly and stay tax compliant.

Job Description

As a Solutions Engineer at Fonoa, you will collaborate with leading global enterprises and work cross-functionally to identify and solve complex customer challenges. You will lead technical engagements, leveraging your discovery expertise to design and implement high-value solutions tailored to our clients' needs. In partnership with our sales team, you will ensure the delivery of impactful and effective solutions, driving success for both our customers and Fonoa.

Our products

We have a suite of API and UI products that automate tax-related workflows for any internet company. Those products are Lookup, Tax, Returns, Data sharing and E-Invoicing.

We may expand our coverage to serve our core offering.

Our API docs

As a Solutions Engineer, API documentation is important when considering a new career move. Thanks to the API docs, you can learn about how our API works and how it is structured.

Please visit our API documentation and learn more about our API endpoints and how to use them - https://docs.fonoa.com/.

What you will do

Partner with our Sales team to articulate the Fonoa value proposition, vision and strategy to customers.
Create and deliver product and technical presentations to new and existing customers.
Qualify sales opportunities through technical discovery based on needs and problems with customers.
Be an expert in Fonoa’s API capabilities, advocate for improvements and influence the product roadmap with internal product teams to solve business challenges.
Drive technical discussions with customers, answering questions and providing guidance on technical features and integration.
Own technical scoping, gap analysis and technical implementation plans.
Identify opportunities for process improvements and innovation within the organisation.
You are comfortable supporting customers on technical issues where necessary.
You are extremely organised and apply a methodical approach to delivering.

You would be a great fit if

You are fully proficient in English. Written and spoken, we are from around the world, but we work in English.
You have a strong sense of ownership and care deeply about customer experience.
You have a technical mindset and a desire to grow technically.
You are eager to learn and comfortable diving into complex problem spaces, which can encompass tax technology challenges.
You always champion the customer and balance product requests against the company vision.
You want to make a severe impact and are excited about working in a high-growth startup.

This role is currently listed as remote. However, Fonoa has big growth plans, and we may open an office near you soon! Please be sure to check with your Talent Partner for location specifics on this role.

We enable companies worldwide to seamlessly handle their taxes when transacting online by providing outstanding products that automate their workflows. To build exceptional products, we are aware that we need great people. We offer a competitive base salary for this position and remain open to a specific range depending on candidates' experience. Also, we provide attractive equity to keep everyone positively incentivized.

We're a company filled with talented, energetic, and motivated people from all backgrounds who bring in their different perspectives to help us on our mission to make taxes simple. We have a distributed team in more than 20 countries worldwide and you can read more on how we live our values and what inspires us to do amazing things together: https://fonoa.co/LifeAtFonoa

For three consecutive years, Fonoa has been ranked Sifted’s Rising 100: Sifted's B2B SaaS Rising 100

Sounds interesting? Please learn more reasons why you should join us.

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