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Operational Assistant

Remote: 
Full Remote
Contract: 
Freelance
Work from: 
Canada

Offer summary

Qualifications:

Strong interpersonal and communication skills, both written and verbal., Ability to multitask and manage priorities in a fast-paced environment., Customer-centric mindset with a proactive approach to problem-solving., Tech-savvy with proficiency in common communication and scheduling tools..

Key responsabilities:

  • Interact directly with Company's Pros to ensure timely dispatch and high-quality service.
  • Manage customer accounts and Pro accounts, including information updates and scheduling.
  • Build strong relationships with Pros and actively collect feedback to improve retention and service quality.
  • Proactively identify operational bottlenecks and assist in implementing process improvements.

BruntWork logo
BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/
501 - 1000 Employees
See all jobs

Job description

This is a remote position.

Work Schedule: Monday to Friday, 8:00AM - 5:00 PM Mountain Time (11:00PM - 8:00AM Manila Time)


Location: Edmonton, AB, Canada
​
Key Responsibilities:
● Customer & Pro Coordination:
○ Interact directly with Company's Pros to ensure timely dispatch and high-quality
service.
○ Ensure timely and effective responses to customer service inquiries while
coordinating with Pros to ensure a customer positive experience.
○ Troubleshoot and assist in resolving customer issues to maintain satisfaction.
● Account & Order Management:
○ In coordination with Company's CSR team, manage customer accounts including
information updates, scheduling and service modifications.
○ Manage Company's Pro accounts, including information updates, scheduling and
monthly payouts.
○ Maintain accurate records of orders and service schedules.
● Pro Engagement & Retention:
○ Build strong relationships with Pros by providing consistent communication and
support.
○ Actively collect feedback to improve pro retention, customer loyalty, and service
quality.

● Issue Resolution & Problem Solving:
○ Proactively identify operational bottlenecks and work towards solutions.
○ Handle service disputes or challenges in coordination with the Operations team.
● Continuous Improvement:
○ Share insights and feedback from Pros and customers to improve operational
workflows.
○ Assist in implementing process improvements to enhance efficiency and
customer experience.


Requirements
​Strong interpersonal and communication skills (written and verbal).
● Ability to multitask and manage priorities in a fast-paced environment.
● Customer-centric mindset with a proactive approach to problem-solving.
● Strong organizational skills and attention to detail.
● Tech-savvy with proficiency in common communication and scheduling tools (e.g.,
Google Suite, Zuper, CRM platforms, Slack, etc.).
● Prior experience in customer service, operations, or administrative roles is an asset.


Benefits
Independent Contractor Perks
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Multitasking
  • Social Skills
  • Detail Oriented
  • Communication
Are you interested?

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