Offer summary

Qualifications:

Solid experience with ITSM / ITIL., Experience with level 2 support and troubleshooting for complex technical solutions., Proficient in English for reading and writing, with good communication skills., Flexibility to work in shifted hours and availability for occasional weekends..

Key responsabilities:

Act as a Junior/Mid Support Analyst with direct contact with international clients.

Investigate, analyze, and troubleshoot issues in production systems.

Collaborate with team members to find and solve root causes of problems.

Contribute to continuous improvement efforts and share knowledge of new technologies.

Job description

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 6,500 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

When applying for one of our positions, you’re agreeing to the use of AI in the early phases of the selection process, where your profile will be evaluated by our virtual assistant. For more information, access our opportunities’ page.

Hello there!

We are looking for people to act as a Junior/ Mid Support Analyst, having direct contact with an international client and who are connected with the digital transformation, who like to share and learn new technologies, contributing to CI&T and the community, who have a cultural “match” with us, respecting differences, working with collaboration and teamwork.

Seek new challenges and learning;

Enjoy working in a team and have a collaborative spirit;

Act consistently and proactively to help the team reach new heights;Act with excitement to find and solve root causes of problems and prevent known problems from happening again, ensuring continuous improvement.

Requirements:

- Solid experience with ITSM / ITIL;

- Experience with level 2 (L2) support, investigation, analysis and interpretation of logs, detailing and troubleshooting (troubleshooting) for the production of complex technical solutions, composed of several components, from different suppliers and that communicate with different types of integrations (services, queues, files);

- Experience with using and creating scripts and service processes;

- Flexibility to work in scenarios with critical systems for the customer;

- Ease of communication;

- English for reading and writing, being able to maintain communication with native speakers;

- Availability to work in shifted hours (typically 4:00PM-1:00AM Brazilian time) and eventually on weekends (typically up to 1 weekend / month).

Desirable:

- Fluent English;

- Intermediate or fluent Spanish;

- Experience with control tools (Jira, ITSM, Trello, etc);

- Experience with non-relational databases (MongoDB, etc);

- Experience with SQL and Postman language;

- Experience with cloud systems (AWS and Azure).

#LI-TO1

Our benefits:

-Health and dental insurance

-Meal and food allowance

-Childcare assistance

-Extended paternity leave

-Wellhub (Gympass)

-TotalPass

-Profit-sharing (PLR)

-Life insurance

-CI&T University

-Discount club

-Free online platform dedicated to physical, mental, and overall well-being

-Pregnancy and responsible parenting course

-Partnerships with online learning platforms

-Language learning platform

And many more!

More details about our benefits here: https://ciandt.com/br/pt-br/carreiras

Collaboration is our superpower, diversity unites us, and excellence is our standard.

We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions.

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