Offer summary

Qualifications:

High school diploma or equivalent education required., Experience in order processing and outbound logistics is essential., Proficiency in MS Office and CRM programs is necessary., Strong communication skills, both verbal and written, are a must..

Key responsabilities:

Process incoming customer requests and respond to inquiries via email and phone.

Manage customer purchase orders and ensure proper order processing.

Communicate with third-party warehouses regarding order status and logistics.

Report on key performance indicators and assist with shipping documentation.

OX Tools was born in 1974 in Perth, Australia and launched under the OX brand at the beginning of 2010. Now with 18 offices across 15 countries our extremely high quality products, strong brand and competitive pricing is being experienced by tradesman across the globe. The OX brand launched in the United Kingdom in 2010 and into the United States of America in 2011, beginning our worldwide distribution of OX tools. Developed and proven in the Australian market over the past 44 years. OX hand tools are instinctively recognised as tough, dynamic and different. This level of excellence translates directly into an increase in sales revenues and profit for your organisation - all the added peace of mind that our ‘No Hassle Guarantee’ and unconditional ‘Sale or Return Policy’ gives you and your customers. Innovation has always been a factor for success at OX Tools Global. To further strengthen our global leadership position, we continue to invest in innovation by having the right products for the right market at the right time Mission: Live the trade by providing productivity to the tradesperson and being the champion for retailers enabling them to drive increased profts and performance Vision: Our vision is to bring the strength of the OX to every tradesperson through passion, design and a relentless pursuit of innovation. Our tools will be instinctively recognized as TOUGH.DYNAMIC.DIFFERENT. OX is the extra man on site. Values: - Innovate and challenge - Extreme ownership - Frugality - Agility - Customer first

Job description

ROLE & RESPONSIBILITIES:

Process Incoming Requests from Customers

Respond to emails, phone calls and cases to assist customers (i.e. inventory status, order updates, order cancellations, RGAs)

Process Customer PO's

Retrieve and process POs via customer portals
Review and approve orders received via EDI
Manually enter orders received via phone, fax, and email
Obtain credit authorization or payment for order approvals
Obtain and complete required customer forms for order processing (i.e., will call forms, placards, manifest)
Create backorders from partially fulfilled orders
Communicate PO exceptions with sales team and customers to ensure proper order processing
Update inventory feeds via customer portals to ensure compliance

Back-up Liaise with 3PL Regarding Outbound Logistics

Oversee third party warehouses to ensure orders are being processed in as scheduled
Ensure warehouses receive open orders scheduled to them
Communicate with warehouses daily on order status (i.e., late shipments, rush orders, change request, cancellations, priority orders)
Report on assigned KPI’s
Report specific issues or disregarded instructions to operations manager
Assist with routing, carrier pickups, customer communications and cases to ensure timely shipment pickups
Provide documents for outbound order processing (i.e., placards, commercial invoices, shipping manifest, shipping labels and BOLs)

SKILLS & EXPERIENCES:

Excellent communication - verbal and written
Proficiency in use of computer and CRM programs
Ability to present oneself and the company in a professional manner

Education/Experience:

Minimum education: high school diploma
Working knowledge of MS Office programs
Demonstration a reasonable standard of secondary education, particularly in English and Mathematics
Experience in order processing and outbound logistics
Familiar with EDI/API order transmissions

The candidate must be based in the Philippines.

Duty schedule: Mondays to Fridays, 8:00 AM to 5:00 PM EST

Required profile