Regional Manager CS (LATAM + India)

Mira Search, a leading HR agency in Dubai, is hiring a Regional Manager CS for our partners—a company driving the development and expansion of entertainment products through cutting-edge technologies and innovative solutions.

Responsibilities:

• Lead and manage customer service teams across chat and telephony.
• Develop and enforce service standards and scripts.
• Oversee telemarketing campaigns to boost engagement and sales.
• Monitor KPIs and report performance insights to senior management.
• Analyze customer feedback to enhance service quality.
• Collaborate with marketing and sales teams for seamless customer experience.
• Train and develop team members for continuous improvement.

Requirements

• Higher education (preferably in management, marketing, or communications). 
• Minimum of 3 years of experience in a contact center, with at least 1 year in a leadership role. 
• Strong knowledge of contact center technologies and tools. 
• Proven experience in managing customer service teams across multiple channels (chat and telephony). 
• Excellent communication skills and ability to lead and motivate a team. 
• Analytical mindset with the ability to make data-driven decisions.           
• Proficiency in Russian and English languages.                                                             

Will Be a Plus: 

• Experience in telemarketing and sales processes. 
• Familiarity with global contact center operations and management. 
• Knowledge of customer relationship management (CRM) systems. 
• Previous experience in a fast-paced, international work environment.

Benefits

• Competitive salary.
• Career opportunities.
• Top team – Work with industry professionals.
• Global exposure – Engage with international markets.
• Full remote job.