Regional Human Resources Manager

At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.

Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere!

The Company:

Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.

What’s in it for you:

Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.

Address:

The Regional Human Resource Manager supports field operations in key areas of human resources within an assigned region. This role’s responsibilities primarily include talent acquisition, Team Member development, succession planning and benefits/compensation. The Regional HR Manager will guide, train and participate in the execution of HR policies and processes while supporting the culture and values of USPAWN and EZCORP. 

Key Areas of Responsibility

Partners with and supports field operations

Assists in the development and implementation of staffing/recruiting plans, supports and leads, where appropriate, recruiting efforts, selection process and the onboarding of new Team Members

Participates in and supports new Team Member orientation, leadership development programs, performance management and succession planning

Partners with and supports the Training Department with USPAWN initiatives for compliance training, new initiatives, Path to Success (Onboarding) and special projects

Maintains benefits and compensation knowledge

Performs HR metric analyses and action planning

Manages Team Member relations Acts as a professional role model

Critical and Essential Tasks

Guides, trains and directs business partners on HR related federal, state and local laws and Company policies, practices and procedures

Guides and supports Field Leadership in the long and short-term planning in human resources areas such as staffing, Team Member development and succession planning

Establishes effective business relationships with Regional leaders, staying in close contact with internal customers to understand their business needs

Manages regional recruiting, selection/screening and on-boarding processes to ensure vacant and backfill positions are identified and filled in a timely manner according to the KPIs in place

Performs searches for qualified candidates according to relevant job criteria, using databases such as EZCORP's Applicant Tracking System (ATS), online databases (such as CareerBuilder), networking, internet recruiting resources, cold calls, media, recruiting firms and Team Member referrals

Teaches District Managers and Store Managers how to recruit and select quality Team Members while following the Company’s best practices to ensure the selection and retention of the best possible candidate

Interviews applicants and provides interview results to hiring manager, along with recommendation

Refers qualified candidates for additional interviewing to Field Leadership and Store Management Informs applicants about job related details such as duties and responsibilities, compensation, benefits, schedules, working conditions and future promotion opportunities

Works with District Managers to coordinate Pre-Employment Observation Visit with top candidates Assists in determining appropriate pay rates Works with the Human Resource Services and Administration Facilitates background/drug checking activities and follow up to ensure the process is expedited accordingly

Ensures the execution of new Team Member on-boarding programs through our new Path to Success Assesses leadership development needs through strategic partnership with Field Leadership (e.g., talent assessments, panel reviews, etc.)

Assists in identifying high potential Team Members for development

Utilizes available tools in the Talent Management System for succession planning (9-Box)

Leads and supports the performance appraisal process Partners with and supports the Training Department with USPAWN initiatives for compliance training, new initiatives, Path to Success and special project programs

Provides market specific feedback to Support Center and Human Resources Services & Administration team

Facilitates benefits education rollout and support to Field Leadership and Store Teams

Leads and supports the annual review and succession planning process (9-Box and performance appraisal)

Analyzes statistical data and reports with the RDO and Sr. Director of Field HR to identify and determine areas of trends and opportunity (e.g., vacancy rates, turnover, and talent gaps)

Develops recommendations for improving procedures and practices

Monitors human resources metrics reporting and uses as a tool when coaching and mentoring

Field Leadership and Store Management Supports Regional Director of Operations in conflict resolution, as necessary

Supports and leads, as necessary, the investigation process of Team Member concerns and complaints brought forward through the Network or other sources

Acts as a consultant and advisor on recommended solutions and follow up

Educates managers on organizational policy matters such as equal employment opportunity and sexual harassment

Conducts harassment and EEO training as necessary to educate Team Members regarding appropriate professional behavior

Conducts exit interviews to identify reasons why Team Members leave as necessary

Supports Human Resources initiatives Reports unethical behavior through proper channels

Efficiently and effectively manages resources and capacity to attain goals which includes managing to a budget

Participates in special human resources projects, as requested, by the human resources Leadership Team Models the Company’s core values

Successfully demonstrates the ability to influence positive change in others

Creates and sustains excellent internal and external customer service

Develops strong working relationships

Provides quality work, products and processes to ensure complete satisfaction

Requirements

Experience

5+ years progressive Human Resources experience, including Team Member Sourcing/Selection, Interviewing, Team Member Development and Team Member relations

Education

Bachelors' degree in Business, Human Resources, or related course of study

PHR or SPHR certification preferred

Competencies

Technical & Professional Skills

Job-Specific Knowledge, Skills, and Abilities

• Experience using HR Technology to manage recruiting, pre-screening and online testing processes
• Multi-Site support experience
• Demonstrated knowledge of Employment Legislation including Title VII, FLSA, ADA, ADEA, FMLA, etc.
• Ability to build highly effective business partnerships using consultative skills and diplomacy
• Ability to deal with conflict in a productive manner and effectively encourage business leaders to recognize and support Team Members as essential to business success
• Proven ability to build high quality, service-oriented customer relations by identifying and solving customer concerns and ensuring that customer issues are resolved promptly and accurately
• Service orientation is also demonstrated by a willingness to help, commitment to doing things right and focus on providing excellent, prompt and quality service
• Ability to deliver clear, articulate and persuasive written and oral communications appropriate for the intended audience
• Conscientious, thorough, accurate and reliable when performing job tasks
• Ability to make data-driven, timely decisions using sound analysis
• Ability to gather and analyze the most critical information needed to understand problems, probe to determine underlying causes of problems and issues and define reasonable alternatives to resolve problems or make decisions
• Ability to become well versed on our compensation and benefits programs in effect
• Delivers on team commitments, collaborates with members of own team and cross-functionally
• Ability to listen to others, value opinions, share information and build strong work relationships
• Ability to build positive, professional and trusting work relationships
• Ability to model professional and ethical behavior in all circumstances
• Knowledgeable in and ability to apply all regulatory requirements, Company policies and procedures
• Ability to motivate and enable others to achieve results through their contribution
• Ability to establish and communicate individual and team objectives
• Demonstrated strong verbal and written communication and interpersonal skills
• Attention to detail and accuracy; and time management and organizational skills
• Highly proficient in the use of MS Word, MS Excel, PowerPoint and Outlook

Service Orientation

This is a major area of importance.  People who are successful in this position will be eager to help, committed to doing things right and always focused on the customer’s wants and needs.

Leadership

Leadership skills are of major importance.  Successful Team Members will possess excellent communication skills and have the ability to interpret technical information to all levels of Team Members in a positive and motivational manner and so that they can understand. An emphasis on inter-personal relationships and “results orientation” will ensure success in this position.

Analytical Skills

The person in this position will need to have keen analytical skills that will allow him/her to look at data and identify discrepancies and irregularities and determine the best solution to correcting the situation.

Planning

In order to be effective in this position, the Team Member must be able to manage multiple priorities and deadlines to better handle day-to-day and special situations.