Offer summary

Qualifications:

0 – 2 years of experience in IT or clinical settings preferred., Proficient in Microsoft applications and technical troubleshooting., Some college education or higher preferred, ideally an Associate’s degree., Customer service oriented with experience in help desk level 1 support..

Key responsabilities:

Apply basic concepts and technical capabilities to perform routine tasks.

Interact with customers via phone, email, or on-site to resolve technical issues.

Work with Product Owners and Development Teams to understand business and technical workflows.

Proactively maintain technical knowledge and assist in building solutions for global consistency.

Job description

Our Client, a Clinical company, is looking for a Support Specialist for their Remote location.

Responsibilities:

Applies basic concepts, principles and technical capabilities to perform routine tasks
Works on projects of limited scope and complexity
Follows established procedures to resolve readily identifiable technical problems
Works under direct supervision and receives detailed instructions
Develops competence by performing structured work assignments
Interact with Customers via phone, email, or on-site troubleshooting to resolve technical issues and answer questions.
Interact with Product Owners and Development Teams to become proficient with both business purpose and customer workflows as well as the backend technical architecture of our applications.
Proactively develop and maintain technical knowledge in specialized area(s), remaining up to date on current trends and best practices
Leverage critical thinking skills to assist in building solutions that enable global consistency and standardization and facilitate exceptional performance

Requirements:

0 – 2 years IT or clinical setting experience preferred
Proficient in Microsoft applications
Technical troubleshooting
Tier 0/1 application support
Some college or higher education preferred
Help desk level 1
Application troubleshooting
Customer service oriented
Minimum Degree Required: Associate’s degree (Community College, MBO)

Why Should You Apply?

Health Benefits
Referral Program
Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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