Senior Account Manager - The Trade Desk Reseller

This is a fully remote role and can be located anywhere in the United States. 

Description

This role is a part of the self-service department at Goodway Group where you will train and advise clients on how to use The Trade Desk as a certified service partner and guide them on their journey to in-housing their programmatic media. Reporting to the Reseller Account Director of CX you will be responsible for supporting the Account Director of Client Experience in assisting to manage 10-20 SMB Account(s) on the Reseller team. You will gain lots of hands-on experience in foundational Account Management roles and responsibilities while growing and learning how to manage a direct client relationships.

What You Will Do

• Support Account Director in overall client relationships and being the day-to-day lead on accounts where you'll drive satisfaction, growth and TTD product adoption.
• Monitor day-to-day progress of campaigns, make sure deadlines are met and provide quality assurance on all client deliverables.
• Assist in reviewing and facilitating the completion of projects internally by working closely with the comprehensive client success team. 
• Actively participate/lead internal and external calls, including Kick-off, Account Team, Sales team, and client calls.
• Provide quality assurance on all company output including campaign plans, reports and analysis.
• Update team status documents and stay on top of upcoming tasks. 
• Aid in project management of team workflow processes and the execution of campaigns.
• Electronically organize team files and documents within the shared drive and across GWG toolset.
• Assist in IO management, Billing details/invoicing.

Who You Are

• Embrace Goodway Group Success Factors (Behaviors, Impact -internal and external, Performance and Potential).
• You have a minimum of 5-7 years of working knowledge in paid digital media and have a strong understanding of the Programmatic Marketing landscape.
• You possess strong customer service skills along with a proven track record of delivering exceptional responsiveness, attention to detail, and clear, concise communication.
• You have a strong understanding of direct response/performance marketing metrics such as visitor-to-lead and lead-to-sale ratios, sales revenue by channel, cost per lead, landing page conversion rate (CVR%), customer lifetime value (CLV or LTV), LTV: CAC ratios, customer retention rate (CRR), customer acquisition cost (CAC)
• You possess strong business acumen, as well as solid written and verbal communication skills, project management skills with a strong attention to detail.
• Ability to work within multiple technical systems and platforms necessary for managing client campaigns, dashboard reporting, ad tags, and sales funnel. TTD experience is highly recommended, and any 3rd party vendor experience is a plus
• You have had roles where you have had to manage change well, are a motivated selfstarter with a team-player mentality and can travel up to 20% (including 2 required all company trips per year).