Offer summary

Qualifications:

Minimum of 2 years of customer service experience in e-commerce., Proficiency in Gorgias and MS Office Suite., Strong English communication skills, both written and verbal., Ability to manage high-volume interactions with professionalism and attention to detail..

Key responsabilities:

Respond to customer inquiries via email, chat, and social media with professionalism and efficiency.

Handle returns, refunds, and order-related issues while coordinating with shipping carriers.

Resolve customer concerns on first contact whenever possible, escalating complex cases when necessary.

Maintain up-to-date knowledge of products to assist customers and identify upselling opportunities.

Job description

About Proppel

We connect LATAM talent with remote work opportunities in the most exciting companies worldwide.

If you're looking for the opportunity to develop your skills and work with some of the best and most exciting companies around the world, Proppel can help.

Our headquarters are in London, UK, and we're looking for top-tier talent in LATAM to support our clients.

What We're Looking For
Our US-based client, an e-commerce company specializing in acquiring and growing Made-in-USA brands, is seeking a Customer Service Representative to provide exceptional support across multiple channels. This role is essential in ensuring high customer satisfaction, resolving inquiries efficiently, and maintaining the brand’s reputation for quality and reliability.

Responsibilities

Respond to customer inquiries via email, chat, and social media with professionalism and efficiency.
Handle returns, refunds, and order-related issues while coordinating with shipping carriers for lost or delayed packages.
Resolve customer concerns on first contact whenever possible, escalating complex cases when necessary.
Maintain up-to-date knowledge of products to assist customers and identify upselling opportunities.
Accurately log interactions in the CRM system and track key customer service metrics.

Requirements

Minimum of 2 years of customer service experience in e-commerce.
Proficiency in Gorgias and MS Office Suite.
Strong English communication skills, both written and verbal.
Ability to manage high-volume interactions with professionalism and attention to detail.
Flexibility to work weekends and holidays as needed.

Nice to have

Experience with upselling and cross-selling.
Strong analytical and problem-solving skills.
Adaptability to new technologies and processes.

Benefits

USD Salary

100% Remote Work
Paid Time Off

Disclaimers

You are applying to work with an international company. Make sure your CV is in English, otherwise your application can't be considered.

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