Offer summary

Qualifications:

Fluent in Spanish and advanced English is a plus., Technical mindset with problem-solving skills., Experience in Retail, Marketplace, or Digital Commerce., Ability to collaborate with cross-functional teams..

Key responsabilities:

Gather and analyze client requirements to customize the Weni Platform.

Activate client accounts and monitor project performance.

Provide training on the Weni Platform and its features.

Conduct proofs of concept and support solution demonstrations.

Job description

JOB DESCRIPTION

As a Solution Engineer at Weni by VTEX, you will assist clients in achieving initial value from using the Weni Platform through proof of concepts, technical support, and engagement during the client onboarding phase. Your ultimate goal is to guide the client on a successful journey to help them reach their desired outcomes.

RESPONSIBILITIES AND ASSIGNMENTS

Requirements Gathering: Deeply understand client requirements and business processes to tailor the configuration and customization of the Weni Platform to their needs.
Client Activation: Activate client numbers, configure catalogs, test the intelligent agent created by the client, and monitor the project in production.
Training and Guidance: Provide clients with training on how to use the Weni Platform and other Weni products, ensuring they understand the features and functionalities relevant to their operations.
Conduct POCs and Experiments: Execute proofs of concept and experiments to validate hypotheses and concepts that can support the client’s business development.
Solution Demonstrations Support: Assist with solution demonstrations through proofs of concept, evaluations, presentations, or even product implementation when necessary.

REQUIREMENTS AND QUALIFICATIONS

Who you are

You are fluent in Spanish.
You have advanced English (a plus).
You approach problems with a technical mindset.
You have knowledge and/or experience in one of these areas: Retail, Marketplace, Digital Commerce, and understand their impact on the customer experience.
You have a technical and analytical mindset, providing simple solutions to complex problems that enhance the customer experience.
You can work with multiple cross-functional groups, including business and technical teams.

ADDITIONAL INFORMATION

Benefits:

Meal/Food Voucher 💳
Health Plan 🧑‍⚕️
Dental Plan 🦷
Internet/Electricity Bill Assistance 🛜
Language Assistance 🌐
Life Insurance ❤️
Gym Assistance 💪
Extended Maternity and Paternity Leave 👩‍👧‍👧
Learn more about our product at weni.ai.

We are Weni

Weni is a customer experience (CX) platform powered by artificial intelligence, designed for large brands and retailers. Our solution integrates hyper-automation and data into conversational channels, aiming to build customer loyalty and reduce costs.

With a system of autonomous multi-agents, we meet various real-time demands, providing users with intuitive and efficient journeys.

We believe that through simple, multilingual, and open-source technology, we can give voice to thousands of people, thus unlocking human potential. We operate in over 40 countries, impacting lives, behaviors, and businesses worldwide.

The people who are part of Weni are the driving force behind this purpose, participating in projects and discussing topics that will have a real impact on the company's future. That’s why we are increasingly seeking a team made up of diverse individuals and are committed to fostering an inclusive environment. 🏳️‍🌈

We are a remote-first company with employees across the country, staying connected through active interaction opportunities and motivated by daily challenges and development tools (Career Plan, Individual Development Plan, One-on-Ones, etc.). 💻

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