Product Support Specialist

Important Notice: Beware of Recruitment Scams

It has come to our attention that there are fraudulent activities targeting job seekers, where individuals are impersonating Amplemarket by using fake profiles, domains, and emails.
Please be informed that Amplemarket always uses our main domain (amplemarket.com) for all hiring and recruitment purposes. Any communication or offer not originating from an amplemarket.com email address should be regarded as suspicious.

• We will never request personal financial information (such as bank account details) during the initial application or interview process.
• Our hiring process does not involve transferring money or making payments of any kind to secure a position.

Amplemarket is not responsible for any loss or damage incurred as a result of job scams or fraudulent activity by third parties misusing our company name.

If you have any doubts about the legitimacy of a job opportunity with Amplemarket, please contact our HR department directly.

We advise you to verify the authenticity of any job-related communications claiming to be from Amplemarket. If you have any concerns or doubts, please contact us directly through our official channels.

Your security is our priority. Thank you for your vigilance and understanding.

We're looking for a Product Support Specialist to be the face of Amplemarket and to creatively work alongside our customers.

The Customer Team at Amplemarket is on a mission to be the best in the business and to set the industry bar higher. We recognize that customer experience is what helps brands grow... and win. We're thrilled to have the opportunity to build a process and experience unlike any other. If you like to collaborate, spearhead new ideas, and are passionate about doing things that don't scale, let's talk!

You will:

• Invest most of your time interacting with users by email, chat, and video chat.
• Optimize our internal and external documentation and processes.
• Work closely with other teams to improve our product offerings and messaging around new products.
• Analyzing our processes and investigating changes that help us scale operations.

Who we’re looking for:

• Someone who is self-motivated and defaults to “action”
• Exceptional ability to build relationships and deliver effectively
• Strong written and verbal communication skills
• An out-of-the-box thinker and natural problem solver
• Want to work, learn and grow in a high-growth startup atmosphere
• Ability to operate in a fast-paced environment
• Based in LATAM, the US, or Europe, but willing to work in US time zones