Offer summary

Qualifications:

3-5 years of experience managing teams in a hybrid or remote environment., 3-5 years of expertise in payroll tax filings and notice resolution., Exceptional written and verbal communication skills for collaboration with internal teams and external partners., Deep knowledge of payroll tax notices, regulations, and proficiency in payroll tax systems like Back Office and MasterTax..

Key responsabilities:

Lead and mentor a team of Payroll Tax Notice Analysts, fostering a collaborative team culture.

Diagnose and resolve payroll tax notices, ensuring compliance and efficiency while developing strategies to prevent future issues.

Serve as the primary escalation point for complex client and tax agency issues, maintaining effective communication.

Monitor service queues to ensure Service Level Agreements (SLAs) are met and continuously refine Standard Operating Procedures (SOPs).

Job description

Remote - Please Note: This is a remote position available in the state listed on this job. Additionally, employment with BambooHR is contingent on passing both a background and credit check.

Essential Job Duties

At BambooHR, we set people free to do meaningful work, and as we expand our Payroll Services, we need a Manager, Payroll Tax Notices to lead, optimize, and elevate our payroll tax compliance processes. This role is perfect for a detail-obsessed problem solver who thrives on guiding teams, collaborating with tax agencies, and ensuring seamless payroll tax operations.

You will:

Mentor and lead a team of Payroll Tax Notice Analysts, ensuring consistent growth and development.
Set performance goals, conduct coaching sessions, and provide actionable feedback to drive excellence.
Foster a collaborative and supportive team culture that aligns with BambooHR’s values.

Diagnose and resolve payroll tax notices, ensuring compliance and efficiency.
Identify root causes of notices and develop strategies to prevent future issues.
Guide the team in researching penalty and interest responsibilities, ensuring accurate resolution.
Serve as the primary escalation point for complex client and tax agency issues.
Maintain effective communication with clients and tax agencies, fostering trust and accountability.
Monitor service queues and ensure Service Level Agreements (SLAs) are met.
Ensure department Standard Operating Procedures (SOPs) are followed and continuously refined.
Stay ahead of tax regulation changes, updating processes proactively to maintain compliance.

Create efficiencies and optimize workflows to enhance team performance and client satisfaction.
Implement training programs to keep the team updated on tax changes and best practices.
Maintain up-to-date documentation and process guidelines to ensure operational excellence.

What You Need to Get the Job Done

3-5 years of experience managing teams in a hybrid, in-office, or remote environment.
3-5 years of expertise in payroll tax filings and notice resolution.
Exceptional communication skills—both written and verbal—to collaborate with internal teams and external partners.
Deep knowledge of payroll tax notices, regulations, and state and federal tax agencies.
Proficiency in payroll tax systems like Back Office and MasterTax.
Strong analytical and problem-solving abilities to quickly diagnose and resolve tax-related issues.
Superior organizational skills and attention to detail, thriving in a fast-paced environment.

What Will Make Us REALLY Love You

Experience with payroll tax filing systems and the intricacies of Back Office and MasterTax.
A natural mentor and leader, passionate about developing talent and fostering a learning mindset.
A proactive problem-solver who thrives on navigating complex tax challenges.

Someone who loves breaking free from outdated processes and continuously improving workflows.

What You'll Love About Us

Great Company Culture. We’ve been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor, & Comparably for our great workplace culture.
Make an Impact. We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
Rest and Relaxation. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
Health Benefits. Medical with HSA and FSA options, dental, and vision.
Prepare for the Future. 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance.
Financial Peace University. We pay for a one year subscription and you walk away with financial savvy and a bonus.
Give back. Get paid to give your time to the community: ask us about this!
Educational Benefits. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses.

Amazing Office Amenities. We’ve got incredible benefits at our Draper headquarters including a full size gym, pickleball courts, a great office cafe, and free fountain drinks! Ask us more about our office!

In-Person Onboarding! All new hires get to experience our in-person onboarding class, Bamboo Beginnings, at our Draper, UT headquarters! Ask us more about Bamboo Beginnings!Flexible Work Models. In-office, work-from-home, or hybrid, depending on position

About Us

Our mission is simple: we want to set people free to do meaningful work. People love our software—and it turns out that people love working here too. We've been recognized as a "Best Company to Work For” and we're proud of our team for creating software that makes an impact in the lives of HR pros and employees all over the world.

BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.

BambooHR is An Equal Opportunity Employer--M/F/D/V
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