Offer summary

Qualifications:

Experience in K-12 education or technical support is preferred., Strong communication and relationship-building skills are essential., Ability to analyze data and develop actionable insights for customer engagement., Familiarity with SaaS products and training delivery methods is a plus..

Key responsabilities:

Develop and deliver training programs to enhance product usage and customer success.

Collaborate with Customer Success Managers to provide resources that support customer needs.

Analyze product usage data to create strategies for increasing adoption and engagement.

Conduct virtual trainings and webinars to educate customers on product features and best practices.

Job description

Want to deliver tech with purpose, with people who care?

Join us in our mission to create solutions that help keep children safe online.

Who we are?

Headquartered in Perth, Australia, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose driven business, operating under the ‘Linewize’ brand in North America and Asia Pacific, under the ‘Smoothwall’ brand in the UK, and under the ‘Qoria’ brand in EMEA. Our solutions are utilized by schools, school districts and their parental communities to protect children from seeing harmful content online, to identify children at risk based on their digital behaviors and to ensure teachers maintain focus and safe learning in the digital classroom. 27k schools and 6 million parents depend on our solutions to keep 22 million children safe in 180 countries around the world.

What's the opportunity?

The role of the Customer Engagement Specialist is critical to the success of product implementation. You will play a critical role in ensuring the success of our customers’ journey by supporting processes, including training, creating learning resources and action plans based on usage data and analysis for ongoing engagement around our SaaS products. You will bring specialized knowledge, experience (K-12, technical), and strategies to optimize the effectiveness of the customer journey in alignment with our Customer Success Managers.

Your ability to serve as a trusted engagement Specialist/Strategist, build strong relationships, and to focus on the needs of our customers will drive our success and ensure your place as an integral part of our growing team.

Please note this role will ideally be based from any of our 3 USA offices (San Diego, Charlotte or Orlando), however we will look at fully remote candidates that match the requirements.

Here's how you'll do it :

Develop and deliver training opportunities to maximize product impact and increase Annual Recurring Revenue (ARR).
Partner with CSMs to provide knowledge and resources that support customer success.
Analyze product usage and engagement data to develop solutions that drive adoption and long-term usage.
Deliver virtual trainings and live webinars to our customers on our Linewize product suite

Serve as a subject matter expert on our products including some technical knowledge, best practices for adoption and ongoing usage
Collaborate with subject matter experts, internal team members, and other stakeholders to ensure training content is relevant and up to date
Collaborate with the Engagement Team, Sales, Customer Success, and Support to streamline the delivery of the customer onboarding process and ensure ongoing support for customer relationships.
Analyze customer usage data to drive customer success initiatives to engage more users of product

Required profile