Systems Support Analyst

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders, united by a common goal – To build the future of predictive maintenance. As we enter the next phase of company growth, we are seeking dynamic people to help lead the journey. 

We are seeking a detail-oriented and customer-focused Systems Support Analyst to provide technical support, troubleshoot issues, and maintain IT systems across the organization. This role is essential in ensuring smooth day-to-day operations by assisting end-users, resolving technical problems, and supporting system enhancements. 

What You’ll Do:  

• Provide first-line technical support to end-users, diagnosing and resolving hardware, software, and network issues. 

• Install, configure, and maintain operating systems, applications, and IT equipment. 

• Monitor system performance and troubleshoot issues to ensure minimal downtime. 

• Manage user accounts, permissions, and access controls through EntraAD and other IT management tools. 

• Document support requests, resolutions, and technical procedures in the IT ticketing system. 

• Assist with system updates, patches, and upgrades to maintain security and efficiency. 

• Collaborate with IT teams to escalate and resolve complex technical problems. 

• Provide guidance and training to users on IT best practices and system usage. 

• Ensure compliance with IT policies, security protocols, and data protection standards. 

Who You Are:  

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience). 

• 2+ years of experience in IT support, help desk, or system administration. 

• Strong knowledge of Windows and macOS operating systems. 

• Experience troubleshooting hardware, software, and networking issues. 

• Familiarity with Office 365, Intune, Jamf and Atlassian IT service management tools. 

• Strong analytical and problem-solving skills. 

• Excellent communication and customer service abilities. 

• Ability to manage multiple tasks and prioritize effectively. 

Preferred Qualifications: 

• Certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator Associate. 

• Experience with cloud-based applications and virtualization technologies. 

• Knowledge of scripting languages (e.g., PowerShell, Python) for automation. 

What We Offer:   

AssetWatch is a remote-first rapidly growing startup providing a game changing condition monitoring platform and mobile experience in the industrial manufacturing space.  

• Competitive compensation package including equity options. 

• Flexible work schedule 

• Full benefits and 401K + 401K Match 

• Opportunity to make a real impact every day 

• Opportunity to grow as a leader and build a team 

• Unlimited PTO  

We have a distributed team that works remotely across locations in the United States. We are open to candidates from most states as long as we all can closely collaborate within core working hours. 

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