Offer summary

Qualifications:

Minimum 2 years’ experience in a customer service role., Comprehensive understanding of the mortgage and appraisal process preferred., Excellent verbal, written, and listening skills with a proactive approach., Analytical mindset capable of making data-driven decisions..

Key responsabilities:

Manage data collection and hybrid appraisal orders from inception through report submission.

Maintain professional communication with clients and operational counterparts via various channels.

Review and manage fee requests ensuring compliance with standard practices.

Report operational challenges to management and actively participate in finding solutions.

Job description

Class Valuation, a leading tech-enabled and industry leading appraisal management company (AMC) since 2009, is seeking a Digital Operations Specialist!

Do you want to be a part of the future of appraising and help to support our innovative Digital Operations team? If so – Let’s get to work!

Join a team dedicated to modernizing the industry by bringing together the best people, processes, and technology to strengthen appraiser independence. Help us build the future of our profession!

PURPOSE OF JOB:

The Digital Operations Specialist is responsible for managing data collection and hybrid appraisal orders from inception through report submission and maintaining exceptional client communication. This individual is a key player in customer service, business continuity, and successful order fulfillment within the digital operation. Managing order milestones of the digital process streamlines the overall process and provides the highest quality of customer service to the client within a team atmosphere. This position reports to the Digital Pipeline Manager and works in collaboration with their designated teammates to ensure exceptional client satisfaction.

RESPONSIBILITIES:

Essential Tasks:

Become intimately familiar with Class Valuation, Digital Appraisal products and other relevant technology and processes utilized.
Digital program Subject Matter Expert including workflows, deployed technology, internal procedures, and panel resources.
Manage digital pipelines to company defined KPI’s including on-time, turn time, net revenue, quality scores and turnover & contact rates.
Maintain professional communication with clients, various operational counterparts, and vendor partners promptly with attention to detail via system messaging, email and phone calls.
Review & manage fee requests and ensure they are in line with standard practices.
Manage all queues, email boxes and associated phone queues as assigned.
Report operational and service-related challenges to management & take an active role in finding solutions that provide the best benefit to the company and customer.
Perform other duties as assigned by management.
Regular attendance is a requirement.

JOB QUALIFICATIONS:

Minimum 2 years’ experience in customer service related role
Comprehensive understanding of the mortgage & appraisal process preferred
Excellent verbal, written, and listening skills
Creative problem solving
Ability to work autonomously
Ability to work in a team environment
Analytical mindset capable of making data driven decisions
Promotes positive professionalism in all communication
Comfortable with rapid change and shifts in focus
Proactive, responsive, and attentive

A FEW THINGS WE OFFER:

Competitive salary
Valuable benefits including health, dental, vision, life, disability, and pet insurance coverage options!
401K with employer matching options
Generous vacation accrual
Health Care Savings Account (HSA) & Flexible Spending Account (FSA) options
7 paid holidays, 2 floating holidays
Inclusive, family-oriented culture

Our Core Values:

Roll Up Your Sleeves

No Job Is Beneath Anyone
Do What Is Necessary
Winners Work

Passion To Win

Never Settle
Every Detail Matters
Embrace The Suck

Care And Respect For Family

Support, Serve And Trust
Golden Rule
Work Family/Home Family Balance

Commitment to Diversity:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Class Valuation will be based on merit, qualifications, and abilities. Class Valuation does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, height, weight, familial or marital status, pregnancy, childbirth, or a related medical condition, ancestry, citizenship status, disability or handicap, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, team member activities and general treatment during employment.