Offer summary

Qualifications:

Bachelor’s Degree in a relevant field, PMP Certification, 15+ years of B2B professional experience in technology and/or professional services, Strong analytical and communication skills..

Key responsabilities:

Establish and manage the Program Management Office (PMO) for the New Business Division.

Oversee a portfolio of implementation projects for onboarding new customers and partners.

Ensure projects are executed efficiently with documented plans and clear reporting.

Collaborate with Sales & Implementation teams for resource planning and manage change processes with customers.

Job description

About Patra

Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines.

Core Duties

We are looking for an experienced leader to establish and manage a Program Management Office (PMO) for our New Business Division. This person will have a full command of the purpose, scope and management of the “program Management Office" function. The PMO for this division will manage a portfolio of Implementation (onboarding) Projects for new customers and partners. These implementation projects consist of onboarding new customers across all of Patra's Services and Service lines. Project Management responsibilities will be within the New Business division and SME project staffing will come from a shared services pool managed under a matrix management model.

Responsibilities

Establish the initial PMO that contains:

The fundamental structure, operating guidelines, governance framework and reporting
Project management standards, processes, and best practices, ensuring that projects are executed efficiently and to ensure optimal utilization of resources

Manage a set of enterprise-based Projects to ensure they are completed in the most efficient and rapid manner so that the Service Delivery can start - which is the start of value proposition realization to the customer and the start of Revenue for Patra. These projects must:

Have documented and up to date project plans
Be jointly developed with our customers
Be managed and monitored on a weekly basis (TBD based upon the size and scope of the project)
Contain clear and accurate reporting per the standards within the PMO methodology

Work closely with both the Sales & Implementation teams to obtain clear and accurate information related to when Deals are expected to sign so that this information can be used for resource planning by the implementation team.
Establish and execute a change management process between Patra and the Customer to ensure we are implementing the specific set of Service(s) within each SOW that is executed between Patra and the customer.
Scope of responsibility will be from the late stages (Stage 4) of the Sales Cycle to the start of service Delivery to ensure Projects begin to ramp according to projections/expectations.
Provide Portfolio level reporting so that there is a consolidated view of the Projects in-process, and the reporting provides key information such as: Milestone dates, PARR value by line item and at the consolidated level, RAG status and "next-step" based comments.

Experience & Skills

Deep experience with a PMO and its role across multiple functions
A command of Project Management methodologies
PMP Certified
Analytical and quantitative skills
15+ years of B2B professional experience in technology and/or professional services
Experience with Contract Processes (MSA's, SOWs, Addendums, etc.) and change management process
Excellent communication skills - with both Customers and internal stakeholders
Creative and outside-the-box thinker.
Ability to work in a decentralized organization.

Education

Bachelor’s Degree
PMP Certification

Target Companies/Industries

Technology Companies
Services and Professional Services Companies

Working Conditions

Work from home; must have fast broadband access

Work Standards

Interpersonal Skills: Demonstrates the ability to work well with Patra colleagues and clients and with external organizations
Promotes Culture of Respect & Safety: Demonstrates commitment to personal responsibility and value for safety and respect; communicates concerns; uses and promotes safe respectful behaviors based on training and lessons learned
Subject to and expected to comply with all applicable Patra Corp policies and procedures

Equal Employment Opportunity

Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.

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