Technical Account Manager- Remote within the U.S.

OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.

Job Summary/Objective

Assists customers with leveraging analytics and advertising offerings. Collaborates closely with internal teams including Analytics Engineers and Advertising Product Managers to become an expert in providing the best service and solutions to customers.

Key Responsibilities & Duties (essential To The Job)

• Provides account management support to clients and is accountable for retention and expansion.
• Schedules and conducts monthly/quarterly business reviews.
• Provides project management support for executing customer client work.
• Ensures customer utilization matches their business needs.
• Adds new users to purchased products, and provides basic customer support.
• Partners closely with internal teams such as Analytics Product & Services to define requirements for new product development.
• Provides technical sales support, limited to deals over $100k USD.
  
  

Education

A bachelor’s degree from an accredited college or university is required, with a focus in Business Administration, Sales, or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree.

Experience, Skills And Key Competencies

At least 3 years of experience providing account management support is required, to include data management and analysis, a broad technical background, experience with data visualization tools such as Sigma, Looker, Tableau, Power BI etc., and a proven background with translating business needs into meaningful dashboards and reports

Must also be able to demonstrate the following skills and abilities:

• Foundational understanding of mathematical and statistical methodologies.
• Strong critical thinking skills and able to systematically solve a variety of problems and client issues.
• Familiarity with SQL and cloud data warehouses such as Snowflake.
• Detail oriented.
• Skilled with using Excel and Google sheets.
• Can effectively organize and manage day-to-day work and priorities, and use time, energy and resources to meet goals, deadlines, and deliverables.
• Able to communicate in a respectful, positive and constructive manner, even during times of challenge and frustration.
• Flexible and adaptable approach to work, and can easily adjust to shifts in priorities as the needs of the business change.
• Able to effectively work and thrive in a remote/hybrid work environment that has limited opportunities for in-person interactions.
  
  

Special Position Requirements

• Willing and able to adjust work hours as needed to meet with clients/teams across time zones.
  
  

What makes working at OEC awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry.

OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

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