Offer summary

Qualifications:

Minimum of 4+ years of claims-handling experience, preferably in Property., CII Qualification and experience with complex buildings claims., Strong customer experience background with a passion for helping others., Ability to work efficiently in a dynamic, fast-paced startup environment..

Key responsabilities:

Provide delightful customer experiences through various communication channels.

Investigate and handle claims from start to finish.

Organize and prioritize daily tasks to resolve claim-based questions.

Collaborate with management to shape and improve processes.

Our mission is to become the most loved insurance company in the world. As a customer-centric tech company, we created an insurance experience across Renters, Home, Pet, Car, and Life that is smart, instant, and delightful. Our team of 1,200+ Lemonade Makers make it possible for over 2M customers throughout the US, UK and Europe to get coverage instantly, with nearly half of claims paid in a matter of seconds. Powered by AI and social impact, Lemonade is a purpose-built, technology-first insurance carrier. A Certified B-Corp, our commitment to social impact is embedded in every aspect of the company, and our Giveback program, which donates a percentage of leftover premiums to nonprofits selected by our community, has donated over $10M to organizations in need. If you want to be a part of it, check out our Lemonade Makers career page: https://makers.lemonade.com/

Job description

We’re on the search for an empathetic, communicative individual to join our claims experience team. If you have a background in customer experience and a genuine passion for helping others, you’re going to love this opportunity.

In this role, you’ll work closely with Lemonade’s Claims Experience Adjusters to settle property loses and defy customer expectations along the way. With a customer-first mindset, you’ll be responsible for handling simple or fast-track claims. For more info about the role, check out our latest Transparency Chronicle.

What you’ll do

Providing surprisingly delightful experiences to our customers through all our channels (email, phone, etc.)
Investigate and handle claims from start to finish
Organize and prioritize daily tasks in order to resolve claim-based questions
Working with management to help shaping processes

What you’ll need

Minimum of 4+ years of claims-handling experience, preferably in Property
CII Qualification and experience dealing with more complex buildings claims
Desire to work in a unique, dynamic, and fast-paced startup environment
Efficient and loves to get shit done
The ability to approach your work with empathy, patience, and positivity
Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture

Required profile