Offer summary

Qualifications:

Minimum of 4 years of experience as a NetSuite Support Consultant or in a similar role., Strong proficiency in the NetSuite platform and related modules., Fluency in Mandarin is mandatory., Bachelor’s degree in information technology, Business, or a related field..

Key responsabilities:

Provide comprehensive NetSuite support to end-users in China.

Troubleshoot and resolve NetSuite-related issues in a timely manner.

Collaborate with cross-functional teams to identify and implement solutions.

Maintain documentation of support processes and procedures.

Fortitude Nicsa Global (FNG) is a leading provider of comprehensive IT services, supporting businesses in over 160 countries with innovative, 24/7 solutions. Our expertise spans hardware maintenance, professional IT services, and specialised wireless network solutions. With multilingual hubs across Europe, Asia, the Middle East, and the Americas, FNG delivers seamless, globally integrated support tailored to meet the unique needs of our clients. As an official Ekahau partner, we specialise in conducting wireless surveys globally, delivering top-tier Wi-Fi planning, optimisation, and troubleshooting services. Our team utilizes advanced Ekahau tools to ensure robust and reliable wireless connectivity in any environment, from corporate offices to large-scale industrial sites. In addition to wireless solutions, FNG offers a full suite of structured cabling services, 5G cellular surveys, and audio-visual (AV) installations. Whether you need scalable network infrastructure, cutting-edge 5G coverage assessments, or seamless AV setups, our experienced team is equipped to handle projects of any size and complexity, ensuring high-quality results every time. Guided by our visionary leadership team, including CEO Katy Upton, CSO Greg Upton, and CTO Renzo Menendez, we are redefining IT support through exceptional customer service and cutting-edge technology. Our OEM-certified engineers focus on extending the life of IT assets, reducing costs, and boosting efficiency. We pride ourselves on offering flexible, custom-built Service Level Agreements (SLAs), tailored to align with our clients' unique requirements and growth objectives. Fortitude Nicsa Global is also officially Great Place to Work accredited, reflecting our commitment to fostering a positive, inclusive, and dynamic workplace. We believe that a supportive work environment drives innovation and excellence, enabling our team to deliver the best outcomes for our clients. Enquire with us today to find out more.

Job description

Job Title: NetSuite Support Consultant

Key Responsibilities:

Provide comprehensive NetSuite support to end-users in China.
Troubleshoot and resolve NetSuite-related issues in a timely manner.
Collaborate with cross-functional teams to identify and implement solutions.
Assist in the configuration and customization of NetSuite applications.
Maintain documentation of support processes and procedures.
Ensure adherence to best practices and standards in NetSuite support.

Requirements:

Minimum of 4 years of experience as a NetSuite Support Consultant or in a similar role.
Strong proficiency in NetSuite platform and related modules.
Fluency in Mandarin is mandatory.
Excellent problem-solving and analytical skills.
Effective communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Bachelor’s degree in information technology, Business, or a related field.