Offer summary

Qualifications:

BS/BA degree in a computer-related discipline or equivalent experience, MBA/MS is a plus., 5+ years of professional experience in client-facing roles, preferably in software implementation or information technology., Strong written and verbal communication skills, with a focus on creative problem solving., Technical knowledge of database concepts and experience with data manipulation and spreadsheets..

Key responsibilities:

Configure ProcessUnity’s software applications for customers using an enablement approach.

Lead and manage multiple customer implementations simultaneously while gathering requirements.

Develop and deliver product and technical expertise to customers, facilitating workshops as needed.

Contribute to best practices and project standards to improve implementation efficiency.

Job description

ProcessUnity is a leading provider of cloud-based risk and compliance management solutions. We specialize in helping organizations manage third-party risk, cybersecurity risk, and enterprise risk through our comprehensive and user-friendly platform. By streamlining risk assessment and mitigation processes, we enable businesses to enhance their risk management strategies to ensure regulatory compliance.

We're looking for a dynamic, technically apt individual to join our Customer Success team focused on consulting and configuring solutions on the ProcessUnity risk and compliance platform. The ideal candidate will have strong communication skills, creative problem solving, and the ability to juggle multiple work-streams to support the company’s growth. In this position, you will be a member of our Customer Success team but also interface with sales, customer support, product development, and engineering teams while developing deep technical expertise in ProcessUnity’s software solutions to lead client implementations. Confident, highly self-motivated candidates capable of coordinating multiple projects and priorities in a fast-paced environment will succeed within Customer Success and the Implementation team.

All new Implementation Consultants undergo a structured onboarding and apprenticeship as they are educated on ProcessUnity functionality and configuration. In addition, implementation consultants are assigned a corresponding senior colleague to provide mentorship, guidance and assistance. As your skillset develops, Implementation Consultants are assigned client-facing responsibilities and expand their role as a member of the Services team.

Please note that this is a remote role, but you must be based in Singapore and will be hired through ProcessUnity's Singapore employer of record.

What You’ll Do:

Configure ProcessUnity’s software applications for customers using an enablement/teaching approach

Lead, manage and coordinate multiple customer implementations simultaneously

Gather customer requirements and translate to ProcessUnity’s capabilities

Develop and deliver deep product and technical expertise to ProcessUnity customers

Participate in knowledge transfer sessions, product training and other strategic initiatives as needed

Provide a mixture of remote and onsite customer implementation workshops

Consult with customers on system configuration based on product and industry best practices

Facilitate touch points and status meetings with customers in a timely and professional manner

Contribute to the development of best practices, project standards and methodologies to improve efficiency and effectiveness of implementations and team processes/policies/procedures

Maintain working knowledge of ProcessUnity solutions, platform features and best practices

Desired Experience & Skills:

BS/BA degree in a computer-related discipline or equivalent experience (MBA/MS is a plus)

Based in Ireland or the United Kingdom

5+ years professional experience in client-facing roles, with preference towards software implementation/information technology Comfort and experience with software and configuration of software

Competency with larger volumes of data, spreadsheets, data manipulation, formula writing and CSV support

Technical knowledge of fundamental database concepts and relational data

Excellent written and verbal communication skills

Creative problem solver with focus on quality

Project management experience; organized

Enthusiastic self-starting team player

Experience with Salesforce administration is a plus

Salary range: S$105,000 - S$135,000 SGD depending on experience

ProcessUnity is committed to providing an inclusive and equitable workplace where people of all backgrounds, identities, and life experiences can thrive. ProcessUnity is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

Learn more about us at www.processunity.com.

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