Offer summary

Qualifications:

Proven experience in technical support and a strong understanding of SSO technologies., Excellent problem-solving and communication skills, with the ability to work in a 24/7 support environment., Experience with monitoring and support tools, as well as incident response and management., Knowledge of software development methodologies and familiarity with support frameworks..

Key responsabilities:

Provide round-the-clock technical support for the ICAM NG SSO system.

Monitor system performance, address technical issues, and ensure system availability and reliability.

Collaborate with development and operations teams, and develop and maintain support documentation.

Implement and manage support tools, conduct regular system assessments, and provide training to the team.

By Light Professional IT Services LLC (By Light) provides a full range of hardware and software engineering services to defense, civilian, and commercial customers worldwide. Driven by a management team that leverages real-world expertise from the defense, intelligence, federal healthcare, and commercial sectors, we provide reliable, efficient, and cost-effective IT solutions.Some of our successes include:• Completion of 80+ Global Information Grid Bandwidth Expansion (GIG-BE) sites both CONUS & OCONUS. Provided Optical Network Engineering, Implementation, & Project Control Worldwide.• Provided timely completion of ATM to IP Migration, Legacy Network Optimization, & VOIP Implementation of 47 CONUS Sites for the United States Special Operations Command (USSOCOM) SCAMPI Network.• Supporting the AMC CIO/G6 in the Depot Modernization Program, implementing CONUS wide 802.11/a/b/g/n wireless networks, Area Processing Center Migration, DISN Optimization, and a 40,000 user, enterprise-wide SharePoint Implementation.• Completion of 2,000 Plus Legacy Circuit Migrations to DISN Transport for DISN Transition Program.• Delivered Communications Support & Staff Augmentation for Deployed DoD Forces under the Program Executive Office Enterprise Information Systems Technology Applications Office (PEO EIS TAO).• Successful Implementation of Secure Intelligent Video Systems (IVS) for the Intelligence Community.• Supporting major international carriers in the modernization and expansion of Data Center Facilities.• Engineering new Turnkey “Cloud Services,” including Hosting, Managed Services, COOP, and Data Storage and Archival.

Job description

Company Overview:

Bravo Communications Services LLC is leading the Identity Credential Access Management Next Gen Single Sign On (ICAM NG SSO) program for the Department of Veterans Affairs. This program aims to modernize the VA's Single Sign-On (SSO) technology to enhance security, user experience, and operational efficiency.

Position Overview:

The 24/7 Tech Support team will provide round-the-clock technical support for the ICAM NG SSO system. This role involves monitoring system performance, addressing technical issues, and ensuring system availability and reliability.

Responsibilities: