Job description

Job Title: Customer Service Representative
Location: Remote (EST Time Zone)
Salary Range: up to 2000 USD

Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a company in the financial and publishing sector that prioritizes high-quality customer support and operational efficiency. The team is seeking detail-oriented individuals who can handle refund requests, case documentation, and administrative tasks in a fast-paced environment.

Position Overview:

The Customer Service Representative will process refund requests, update casework with call recordings and notes, and manage other administrative tasks. This role does not require phone interactions with customers, but strong written communication and attention to detail are essential.

Key Responsibilities:

Process refund requests and ensure accurate documentation.
Handle casework by adding notes from call recordings and updating internal records.
Efficiently manage customer support tickets via email.
De-escalate customer concerns and ensure prompt resolution.
Work independently to complete tasks while maintaining high accuracy.

Qualifications:

Previous customer service experience (preferred but not required).
Proficiency in Google Suite, Microsoft Office, OneNote, and HubSpot/Infusionsoft (training provided).
Excellent written communication skills for handling customer inquiries.
Strong attention to detail and ability to work in a fast-paced, remote environment.
Ability to multitask and prioritize tasks effectively.

Nice-to-Have Skills:

Knowledge of finance, trading, or direct response publishing.
Experience with customer service software or CRM tools.

Ideal Candidate Traits:

Customer-Centric Mindset: Prioritizes customer satisfaction in every interaction.
Problem-Solver: Thinks critically to provide solutions and improve processes.
Self-Sufficient & Organized: Manages tasks independently with minimal supervision.
Adaptable & Detail-Oriented: Works well in a fast-paced, evolving environment.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.

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