Customer Service Representative - CRM and Microsoft 365 Suite (ZR_20360_JOB)

This is a remote position.

Job Highlights:

• Contract type: Independent Contractor
  
• Schedule: 40 hours per week
  
• Schedule: 9:00 AM - 6:00 PM - each agent will work a 40 hour week, but will need to cover 7 days a week between the two agents
  

Client Timezone: Australian Eastern Time

Join a thriving, premium Australian bakery that has established itself as a leader in creating exceptional artisanal baked goods. This established business combines traditional baking expertise with modern customer service excellence, serving a diverse and discerning clientele. Their commitment to quality extends from their products to their customer experience, making this an exciting opportunity for customer service professionals looking to work with a premium brand.

We’re seeking an exceptional Customer Service Representative to join our client’s dynamic team. In this role, you’ll be the voice of a premium Australian bakery brand, handling customer interactions across multiple channels including phone, email, and digital platforms. This position offers the unique opportunity to work with a prestigious company where quality and customer satisfaction are paramount. You’ll be instrumental in maintaining the high standards of service that their customers expect, while working in a supportive environment that values professionalism and excellence.

• Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels
  
• Provide exceptional customer service by addressing inquiries, resolving concerns, and ensuring customer satisfaction
  
• Process and manage customer orders, ensuring accuracy and timely delivery
  
• Maintain detailed records of all customer interactions in the CRM system
  
• Collaborate with various departments to resolve customer issues effectively
  
• Handle customer feedback professionally and contribute to continuous service improvement
  
• Support the weekend rotation schedule to ensure consistent customer service coverage
  
• Manage and prioritize email communications efficiently
  
• Utilize Microsoft 365 suite for daily operations and reporting
  

Requirements

• English language proficiency with excellent communication skills
  
• Proven experience in customer service, preferably in a premium or luxury goods environment
  
• Strong proficiency with CRM systems and Microsoft 365 suite
  
• Exceptional phone manner and written communication abilities
  
• Ability to work independently while maintaining high service standards
  
• Flexible to work weekends as part of the rotation schedule
  

• Experience in the food service or retail industry
  
• Strong problem-solving abilities and attention to detail
  
• High level of empathy and patience in customer interactions
  
• Demonstrated ability to work in a fast-paced environment
  
• Experience with order processing and inventory systems
  

Benefits

• HMO Coverage for eligible locations
  
• Permanent Work from home
  
• Immediate Hiring
  
• Steady Freelance Job