Job description

Customer Success ASSOCIATE - WORK FROM HOME

At Bizycorp Pvt Ltd, we hold the firm belief that our employees can truly "have it all" – a fulfilling career laden with prospects for learning and advancement, harmoniously coupled with a wholesome work-life equilibrium. This delicate balance is ingeniously fostered through collaborative technology and seamless communication. Our dedicated team members not only remain resolute in ensuring client contentment but also relish the cherished moments spent with their loved ones in the comforts of their homes.

By affording the privilege to operate within a virtual environment, we believe that our employees will understand how valuable it is to work in the comfort of their own personal space and enjoy/experience all the things they have. Pioneering the home-based work concept as early as 2010, we now proudly stand as a global entity encompassing a workforce of 250 professionals stationed across the world.

We extend a warm invitation to all eligible candidates to apply for this wonderful opportunity to work from home for a legitimate company in Sri Lanka.

Job Responsibilities:

Support the Customer Success Manager in daily operations to ensure client satisfaction and retention.
Coordinate follow-up tasks, monitor client progress, and generate daily reports.
Maintain up-to-date knowledge of customer needs and requirements.
Correspond with clients and their office staff to strengthen relationships and address queries via texts, emails, and calls within strict deadlines.
Create content (slide decks, documents, spreadsheets) as needed.
Learn new software for audit and analytical purposes to extract information from clients' databases and create management reports.

Expected Qualifications & Skills:

Outstanding communication skills in spoken and written English.
Prior experience in communicating with clients (foreign or local).
Fundamental computer literacy and knowledge in using Skype, Zoom, Google Docs/Spreadsheets applications.
Experience in complaint management.
Prior experience in customer service or a similar field.

Work Hours & Expectations:

Since we are a 100% virtual company, you have the ability to create a work schedule that is flexible for you (Conditions apply*).

However, keep in mind that since we deal with U.S. clients, This role will be matching the Eastern work hour time zone (between 7:00 PM to 4:00 AM SLST during EST, and 6:00 PM to 3:00 AM SLST during EDT. (this is non-negotiable).

*Note: Working 8 hours a day is a must.

You will be required to work additional hours based on requirements (if needed only.)

You will be expected to be 100% committed to completing your work according to the given deadlines.

Benefits:

WFH - Work from the comfort of your own home.
EPF/ETF - Each employee would be enrolled in the EPF/ ETF as per the Sri Lankan labor law
Legitimate work at home company - Bizycorp adheres to the Sri Lankan shop and office act.
Remuneration - Starting from 90,000 LKR (Inclusive of Basic + Fixed allowances). You will be eligible for a probation confirmation increment after 06 months. (Conditions apply).
More Benefits - Paid Leave, Selected Professional Training & Certification programs, Annual Rewards - Based on performance and role. (Conditions Apply) plus many more…
Exposure to international clients and opportunities for growth and knowledge in the marketing field.
You will be a part of a diverse team of 250+ employees who come from multiple cultures and backgrounds from around the world which includes Sri Lanka, Pakistan, the United States, and Canada.