Offer summary

Qualifications:

Bachelor’s degree in Computer Science or related field, or equivalent experience, 3+ years’ experience with Object Oriented Java, 2+ years’ experience with Java, Python, JSON, 3+ years’ experience in SQL in a Production environment.

Key responsabilities:

Configure software to meet customer requirements

Collaborate with project managers and customers

Job description

Configuration Engineers are responsible for configuring the application to requirements requested by Implementation Specialists/Consultants. These activities include: configuring the software through the user interface, through back-end databases, scripts and via software tools; tracking, managing and providing regular updates on the progress of requests, consulting on best practice configuration and keeping up to date on processes, tools and functionality.

What you'll do:

Understand the business requirements outlined in each request to create the most optimal solution

Configure the product to meet the complex needs and requirements of the customer (using Java, Python, JSON, Groovy, Jenkins, GitHub etc.)

Collaborate with project managers and customers to ensure SLAs are met and quality of configuration is maintained

Assist the project managers to gather requirements and consult with customers on the most optimal solution when required

Mentor other analysts and assist them with solution design and troubleshooting

Conduct peer reviews of configuration work completed by other analysts to ensure quality based on the original specifications

Use case tracking systems to track and manage requests

Provide excellent customer service to customers by phone, email and Salesforce

Acquire technical product knowledge through training, self-directed research and testing, and internal consultation

Test completed configuration to ensure solutions meet the original request

Proactively provide updates to project managers and follow up with customers where needed on active requests

Act as an internal technical product knowledge resource in collaborative training, testing and troubleshooting activities with colleagues

Key resource on implementations that are identified as higher-revenue, sensitive, complex and/or strategic

Recognize best practice improvements and offer suggestions for new best practices

Recognized SME within the implementation team on at least one specific module

Assist Configuration Analysts I & II with complex functions and database queries

Collaborate with the various product teams to understand new functionality and assist in documenting the implementation process

Evaluate existing internal business processes, anticipate new requirements and identify areas for improvement

Education and Experience

Bachelor’s degree in Computer Science or related field, or equivalent years’ experience

3 years’ experience in customer service, support, web design/development or related role

3+ years’ experience with Object Oriented Java experience in a technical environment

3+ years’ experience in SQL in a Production environment

2+ years’ experience with Java, Python, JSON

Knowledge of enterprise-level financial applications

Without Bachelor’s degree: Minimum of 4 years’ experience in customer service, support, web design/development or related role; Strong knowledge and 3 years’ experience using Java, Python, Groovy, JSON, SQL

Experience using Salesforce

Certifications: None required

What we are looking for:

Critical thinking and problem-solving ability

Ability to work in a fast-paced, deadline-driven environment under close supervision

Strong interpersonal communication skills (written and verbal); ability to explain technical concepts to non-technical users

Balance multiple concurrent requests within set workload expectations

Strong knowledge of business productivity software such as word processor and spreadsheet programs required, along with automation software experience

Learner’s mindset with drive and ability to consistently improve knowledge and abilities

Ability to apply analytical skills to validate results and troubleshoot issues using database queries

Effectively communicate insights and proposals to cross-functional team members and management and logs

Required profile