Job description

This is a remote position.

Schedule:

Monday to Friday
Full-time; 40 Hours per week
9AM to 6PM Melbourne Time (6:00 AM to 3:00 PM Manila Time.), with 1-hour unpaid break

About the client:

The client is a rapidly growing team of retail experts, hardware engineers, software developers, data scientists, and operations specialists who work together to support retailers across the globe. They are currently looking for an Integrations Business Analyst who will play a crucial role in managing client integrations and ensuring smooth technical implementations. This position combines technical expertise with strong client communication skills to deliver exceptional integration solutions.

Responsibilities:

Client communications around integration between clients and the company

Present integration options via emails and/or video calls
Follow up on action points via email
Respond to client enquiries
Contact clients regarding integration issues or changes

Manage integration deliverables

Create Jira tickets with requirements for developers
Test and validate developer output vs requirements, provide feedback as needed - involves

executing PHP command lines
inserting/updating/deleting MySQL database rows
using MS Excel (Filter, Text to Columns, PivotTable, XLOOKUP)

Prioritise Jira tickets depending on client delivery dates

Manage integration operations

Monitor job executions and manage job configs in Rundeck scheduler
Support helpdesk team by investigating client questions and providing recommended responses or actions

Requirements

3+ years of experience in managing delivery timelines and client communications
Strong technical background with experience in:
- Job scheduling platforms (e.g., Rundeck, Cronicle)
- SQL database queries
- Coding languages (PHP preferred)
- Advanced Microsoft Excel skills
Excellent written and verbal communication skills in English
Strong problem-solving skills and attention to detail
Experience in bridging technical and business requirements