Account Manager

This is a remote position.

• Implement BD strategy, methodology and processes at Account level 
  
• Co-develop account strategy working with account leadership and drive global execution of account plan 
  
• Support the account team in driving service line planning activity and account integration 
  
• Responsible to conduct Account Maturity Assessments and supports in preparation of Account Acceleration sessions
  
• Prepare the account meeting materials and facilitate account team meetings
  
• Responsible for follow-up on account actions by tracking progress against deadlines and driving activity 
  
• Understand both the client’s business agenda and services to enable leveraging the network to connect our clients to the right people 
  
• Develop and manage the account onboarding process and appropriate materials
  
• Co-develop client experience program, drive execution to collate client feedback and follow-up action plan 
  
• Act as a project manager for Account specific initiatives/projects
  
• Review of account financials to provide awareness to account leadership on drivers of account performance 
  
• Monitoring of operational metrics important to team each month and working with account partners or service line leaders on troubleshooting issues
  
• Support special projects as needed that require financial data/analysis
  

Sales and Program Management:

• Manage the annual revenue planning process with the with service leaders on priority accounts  
  
• Own and manage the Client Relationship Management (CRM) process 
  
• Co-develop the account relationship strategy, including management of the global relationship map
  
• Manage the account pipeline process and drive discipline across global team 
  
• Coordinate the pursuit process for opportunities, working closely with key partners 
  
• Execute win/loss debriefs 
  
• Identify thought leadership and insights to be shared with the client. 
  
• Creation and maintenance of account marketing materials (i.e. team brochure discussion relationship history, or Value Scorecard or procurement showcase doc)
  
• Develop and maintain relationship of Account Managers, Market Segment Managers, to understand latest market- place, alliance, and solution activity within sector or like accounts.
  

• Serves as subject matter expert for all information related to the account 
  
• Leverage resources to support the account 
  
• In consultation with account leadership manages Account specific events, identifies and leverages targeted thought leadership 
  
• Identify market trends and insights to take to account 
  
• Serve as the knowledge steward of the account and with the assistance of Knowledge, connect global team to tools and client business issues
  

• May be required to make decisions on behalf of Partners to expedite results.
  
• Influences without direct authority, frequently providing coaching and input to a high level of firm leadership.
  
  

Benefits

Diversity Inclusion: At Exavalu, we are committed to building a diverse and inclusive workforce. We welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We nurture a culture that embraces all individuals and promotes diverse perspectives, where you can make an impact and grow your career. Exavalu also promotes flexibility  depending on the needs of employees, customers and the business. It might be part-time work, working outside normal 9-5 business hours or working remotely.. We also have a welcome back program to help people get back to mainstream after a long break due to health or family reasons.