Onboarding and Quality Control Specialist

Position Title: Onboarding and Quality Control Specialist
Work Set-up: Work from Home
Schedule: 11:00 PM - 8:00 AM
Salary: Up to Php 70,000.00

Our client is a rapidly growing company dedicated to providing top-tier onboarding and client engagement services. They are committed to streamlining workflows, enhancing the customer experience, and fostering strong client relationships. They believe in growth, adaptability, and collaboration.

We are looking for an Onboarding and Quality Control Specialist who will play a crucial role in ensuring seamless and engaging onboarding experience for our clients while also maintaining high-quality standards. This position is designed to take ownership of the client setup process, working directly with customers to guide them through the necessary steps, providing support, and ensure quality control measures are met from the start. The specialist will play an active role in refining both onboarding procedures and quality assurance to enhance client experience and operational efficiency.

JOB DESCRIPTION FOR ONBOARDING AND QUALITY CONTROL SPECIALIST

Your Responsibilities as Onboarding and Quality Control Specialist would be:

• Lead the client onboarding process, ensuring each new client is set up efficiently and comfortably.
• Act as the primary point of contact for clients during onboarding, answering questions and addressing concerns.
• Guide clients through technical setup steps, ensuring they understand the process and best practices.
• Enhance and optimize onboarding workflows, identifying areas for improvement.
• Maintain client engagement and satisfaction, ensuring a positive experience from the start.
• Work closely with internal teams, including LinkedIn outreach specialists, to ensure smooth transitions.
• Assist in documenting onboarding processes to ensure consistency and efficiency.
• Provide feedback and insights on client onboarding experiences to drive continuous improvements.
• Over time, contribute to quality control measures, ensuring high service standards.

Qualifications as Onboarding and Quality Control Specialist:

• Minimum 2 years of experience in onboarding, account management, customer success, or a similar role.
• Exceptional communication skills, able to build rapport and engage with clients in a structured and personable way.
• Strong critical thinking and problem-solving abilities, with a proactive approach to refining processes.
• Experience using LinkedIn (Sales Navigator, Recruiter Lite, Recruiter) is desirable but not required.
• Experience using Calendly and other scheduling tools is desirable but not required.
• Experience with CRM systems is a plus.
• Ability to analyze client feedback and onboarding success metrics.
• Comfortable working in a fast-growing, dynamic environment, willing to take on new responsibilities as the company scales.
• Strong attention to detail and ability to manage multiple clients simultaneously.
• Ability to learn quickly and adapt to a fast-paced environment, ensuring continuous improvement and efficiency.
• Positive and confident in order to reassure and nurture clients through the onboarding process and future experience.
• Background in level 1 or level 2 tech support is beneficial if paired with excellent communication skills.

Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding, and stimulating environment where work-life balance meets a commitment to foster growth.

• Genuinely caring Leadership Team
• Competitive salary package
• Company-provided full set-up for desktop/laptop with a back-up internet
• HMO on the first day of hire
• 15 Vacation Leaves and 5 Sick Leaves
• Annual Performance Reviews
• Unlimited Employee Referral Incentives
• Employee Loan Facilities
• Social Clubs and Interest Workshops
• Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays
 
About Boomering:

Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success.

Providing equal opportunities and a collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.

Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.

Website: www. boomering.ph
Career Portal: https://boomering.zohorecruit.com/jobs/Careers
Facebook and LinkedIn: Boomering Inc.; Boomering Careers

This is a remote position.

Salary:

Up to PHP 70K