Mechanical Breakdown Adjuster

Primary Details

Mechanical Breakdown Adjuster

The Opportunity: Utilize standardized procedures in adjudicating mechanical breakdown claims. Answer telephone calls from repair facilities and customers holding a service contract or policy to answer questions, giving instructions and obtaining information to complete the claims adjudication process. Determine if there is coverage in adjusting a claim by using and interpreting the terms and conditions of a service contract or policy. Ensure the cost effectiveness of adjudicating a claim by being able to negotiate parts and labor and possibly resourcing parts to assist the company in and meeting our customer needs and our obligations for both our RV and Automobile customers.

This position is in a call center environment.

During training work hours will be 8:00 am to 4:00 pm MT. After training hours will be 9:00 am to 5:00 pm, 9:30 am to 5:30 pm, or 10:00 am to 6:00 pm MT, depending on the business needs.  There will be opportunity for earlier shifts depending on performance and business needs.

• Location: Greenwood Village, CO or Remote - Colorado

• Work Arrangement: Hybrid (2-3 days a week in the office)

• The hourly range for this role is between $24.00 - $39.75 depending on experience and location

Your new role

• Provide timely, personalized and quality customer service to both internal and external customers. Our customers are our first priority.

• Determine validity and accuracy of dealer repair orders and loss reports, ensure parts and labor charges are accurate and reasonable

• Enter information into claims systems to document the claim properly, verify parts and labor pricing, and to adjust and settle claims

• Respond to customer service inquiries according to the terms and conditions of the policy

• Provide accurate and timely information to internal and external stakeholders by utilizing subject matter expertise on the service contracts and policies

• Collaborate with team by escalating issues to upper-level claims professionals to facilitate the accurate assessment of complex issues

• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

Required Education

• High School Diploma/GED

Required Experience

• 2 years relevant experience

Preferred Competencies/Skills

• Provide personalized and quality service to meet the expectations of internal and external customers

• Follow established guidelines to focus on details and complete tasks attentively and thoroughly

• Communicate information in a clear, well-organized, and professional manner

• Complete tasks attentively and thoroughly

• Establish and maintain effective and respectful relationships with internal and external customers

• Communicate information in a clear, well-organized, and professional manner

• Respond to both verbal and nonverbal cues

• Negotiate skillfully in situations with both internal and external customers to settle differences

Preferred Experience

• Experience in an automotive or RV repair or experience as a mechanical breakdown claims processor

Preferred Licenses/Certifications

• National Institute for Automative Service Excellence (ASE) certification

• A Claims Adjusters license from any state

Preferred Knowledge

• Basic knowledge of Microsoft Office Suite applications, including Outlook, Word and Excel

• Working knowledge of mechanical failures and repairs

• Basic knowledge of material damage estimating processes, systems and requirements

• Basic understanding of claims department processes and procedures

• Basic understanding of insurance policy and contract language

• Basic knowledge of claims legal regulations and processes

• Spanish or French speaking a plus. 

• Secondary school certification.

• Valid Driver's License.

Compensation Package: The hourly range for this role is provided above. This is the national range for location(s) listed. The hourly offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working – a mix of working from home and in the office

• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis

• Competitive 401(k) program with company match up to 8%

• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice

• Tuition Reimbursement for professional certifications, and continuing education

• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

To learn more, click here: Benefits | QBE US.

Why QBE?  What if you could have a positive impact – at work and in the world?

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success – and we can be part of yours!

https://www.linkedin.com/company/qbe-north-america/

Commitment to Diversity  

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.  

Equal Employment Opportunity: 

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status. 

Supplementary information 

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.