Client Service Specialist

 About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. 

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.  

JOB SUMMARY:

The Client Service Specialist is responsible for maintaining the high-volume internal and external client service Outlook email inbox. The Client Service Specialist will be responsible for confirming receipt of inbound emails, triaging and determining proper escalation to Client Service Leadership, and tracking of outstanding deliverables. Job duties also include monitoring reports for trends and escalating concerns to management.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.

Job Responsibilities:

• Work as primary for confirming receipt of emails in high-volume inbox that serves both internal and external clients.
• Track responses needed and deliverables that come from emails
• Pre-emptive communication with internal staff and external clients regarding the status of requests that have been submitted but remain without determination
• Monitor reports for process accuracy
• Monitor and complete special projects
• Maintain and update documentation for internal processes
• Additional responsibilities as requested by management that would correlate with the growth of the company

Skills: 

• Strong people skills – friendly, approachable, and works well with a variety of personalities
• Superb organizational and time management skills
• Attention to detail
• Action oriented and deadline driven
• Able to manage multiple emails and track deliverables
• Thoroughness
• Exceptional written and verbal communication skills
• Outstanding customer service skills
• Ability to adapt and work in an open, fast-paced, collaborative environment
• Works Independently but also a Team Player
• Excellent critical thinking skills
• Strict adherence to HIPAA/HITECH compliance and confidentiality

Education/Experience Required: 

• High School Diploma or equivalent required
• Bachelor’s degree preferred
• Highly Proficient in MS Outlook, Word, and Excel
• Accurate keyboard skills
• Demonstrated ability to present and communicate ideas clearly via email
• Excellent time management, organizational, and prioritization skills
• Ability to balance multiple priorities

PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.