Technical Account Associate (Remote)

• Supports clients with focus on achieving service level agreements
• Supplements Technical Account Managers key client portfolios
• Maintains strong relationships with clients ensuring high levels of client satisfaction
• Oversees and directs day to day support services for a select portfolio of clients, including
  • Consistent point of contact for clients concerns and issue management
  • Drive management of critical production issues through to resolution
  • Meet with client as needed to verify current priorities and future initiatives
  • Collaborate with internal teams to ensure they are aware of client priorities.
• Establish communication standards with client including setting expectations around client and Huron team responsibilities.
• Monitor deliverables, communicating with multiple internal teams to ensure appropriate action is being taken to meet commitments. Escalate as appropriate
• Assist in ensuring process consistency and accuracy across shared management tools
• Manage Account Team documentation and communication repository.
• Assists and maintains awareness of high-level, long-term individualized client HRS roadmaps, including migrations and upgrades.
• Coordinates client transition meetings including audiences with client and internal implementation team
• Gathers information to support quarterly state of client to relevant senior leaders
• Raises common themes (product, service, industry, etc.) to appropriate stakeholders
• Remote, flexible living locations
• Travel <5% (Team events, conferences, client travel)

​QUALIFICATIONS:

• 1+ years' experience in project management or client relationship management
• Research administration experience preferred, not required
• Highly organized with ability to guide multiple stakeholders and priorities through collaboration
• Exceptional communication skills, ability to articulate to technical, non-technical and executive audiences
• Experience with CRM systems