Job description

Field Sales Market Manager

Location: Kansas City, MO

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. Simply put, Asurion helps people stay connected. As the global leader of connected life services, we provide over 300 million consumers around the world with simple, intuitive technology advice to help them get the most from their devices; support to fix their issues and connectivity crisis, and device protection to ensure they receive a replacement or repair. By partnering with leading retailers, mobile carriers and pay-tv providers, Asurion helps customers enhance their lives through their technology. For more information about Asurion, please visit www.asurion.com

What you will be doing:

The Sales Market Manager is responsible for building and growing productive relationships across the Field Sales Channels to achieve and exceed assigned sales targets and company initiatives. Acting as a sales enabler, the Sales Market Manager will improve the performance of UBREAKIFIX stores and the Delivery Expert Setup channel through proactive email, zoom, and in-person support within their geographic market. Through the establishment of operational partnerships, support will include the development of revenue/sales strategies, field training of experts, leadership coaching, data interpretation, accountability conversations, and driving the excitement of a sales culture. This position will also work other internal cross-functional areas to identify growth opportunities and process improvements.

Essential Duties and Responsibilities:

Serve as the primary voice of Asurion for assigned markets with the ability to meet or exceed a diverse set of goals based on organizational objectives

Build strong relationships with business partners and cementing yourself as the go to resource by being a reliable and effective support partner. Guiding and impacting behavioral change across the organization through influence

Sales Enablement Strategy Execution: assess gaps in current sales process and develop effective growth strategies to accelerate Revenue and Connected Home performance

Field Sales Training Support: serve as an Expert sales coach guiding practice sessions, role plays, observing customer interactions, and providing real time feedback

Conduct side by side selling and on floor observations/ride-a-longs to develop product knowledge and confidence while cultivating sustainable sales behavior with technicians/experts

Ability to give difficult feedback to peers, senior leaders and front-line employees when coaching

Engage with top performers to isolate key best practices & identify correlations in effective sales behavior; then document and codify such best practices and ensure they are disseminated and adopted across all channels

Fluent with reading and interpreting complex sales reporting to identify gaps and plan effective market sales tactics

Provide readouts daily and ad-hoc readouts as needed. Effectively lead discussions, team calls & deliver content virtually

Adhere to general standard operating procedures for FSL/Store visits and T&E expectations

Sales enablement visits will entail (1) pre-meeting leadership engagement, (2) training sessions/Huddle observations, (3) 1:1 on floor/ride-a-long observations and coaching, (4) side by side selling, (5) leadership meeting recap/key takeaways/recommend actions, (7) post visit performance monitoring with store/market leadership

Successfully generate excitement and engagement around sales for multiple teams over a large territory both virtually and in person.

Administrative tasks such as managing travel and expense reports timely and in adherence with outlined company and team guidelines

Here’s what you’ll bring to the team:

Minimum of 2 years of previous experience in Major Appliance Sales, Field Services, Retail Technology, Sales, Account Management or related field
Internals must be in their current role for a minimum of 6 months, have no corrective action with a performance rating of strong or above.
Internals must currently be in a leadership role.

Ability to work successfully as a co-located team with both Asurion and client employees

Self-starter and can work self-guided with little supervision

Presentation skills to small and large groups, across all levels

Problem solving, negotiation, and analytical skills

Strong interpersonal skills

Ability to motivate others behind a common goal

Collaborative team player

Ability to work a flexible schedule inclusive of holidays, nights and weekends

Located in assigned market and able to travel regionally up to 50% of time, including potential air travel and overnight stays

Maintains a current driver’s license in good standing

Have reliable transportation. Ability to be on site at the Forward Stocking Locations and UBREAKIFIX stores up to 4 days a week

We take care of you (benefits/perks):

Competitive pay and benefits including health, dental, and vision

Retirement savings plan

Paid time off

Continuing education support

Ongoing training to grow your skills

About Asurion

Asurion helps people protect, connect and enjoy the latest tech – to make life a little easier.  Every day our 19,500 experts help nearly 300 million people around the world solve the most common and uncommon tech issues. We’re just a call, tap, click or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps or bewilderment. We think you should stay connected and get the most from the tech you love... no matter the type of tech or where you purchased it.