Technical Product Manager- DualEnroll

About DualEnroll: (A Banyan Portfolio Company)

DualEnroll was founded in 2012 with a mission to streamline and automate every facet of dual and concurrent enrollment, enabling colleges to serve students more effectively and efficiently. Trusted by over 100 colleges across the United States, our cloud-based SaaS platform offers comprehensive tools for student admission and registration, credentialing high school instructors, managing ongoing mentorships, and supporting course administration and reporting.

As a proud member of the Banyan Software family (see more information below), we combine our expertise with Banyan’s resources to drive further growth and innovation. For more about our work and impact, visit dualenroll.com.

Job Title: Technical Product Manager

Location: Remote (US-based, with occasional travel as needed)

Role Overview:

As a Product Manager at DualEnroll, you will play a pivotal role in shaping and evolving our SaaS platform to better serve our customers in higher education. This is a techno-functional role that requires a strong understanding of both technology and user-centric product management principles. You will bridge the gap between technical teams, customer needs, and business goals, ensuring our platform remains a leading solution in the dual and concurrent enrollment space.

Key Responsibilities:

Product Strategy & Roadmap

• Prioritize platform performance and operational scalability improvements to ensure system readiness for our peak volume period (each fall term – starts Aug. 1)
• Prioritize feature development and enhancements based on customer feedback, market trends, and strategic goals.
• Define and own the product vision, strategy, and roadmap in alignment with DualEnroll’s business objectives.

Technical Collaboration

• Work closely with engineering teams to define requirements, user stories, and acceptance criteria for product features and core platform enhancements.
• Lead weekly sprint planning meetings and manage Jira with the development team.
• Manage third party relationships (like Ellucian) by submitting enhancement requests, escalating issues, and gathering product information. 
• Collaborate on QA processes to validate product quality and functionality before release.
• Oversee security compliance - Maintain HECVAT and respond to other customer driven security questions/requirements.

Data Integration

• API research and discovery - Identify which Student Information System (SIS) APIs are available and which to use for various customer requirements.
• Join client calls to assist in SIS data integration and new implementations.

Customer-Centric Product Development

• Engage directly with colleges and end-users to understand their needs, challenges, and workflows.
• Support sales by assisting in RFP responses and technical product demonstrations.

Stakeholder Communication

• Serve as the primary point of contact for product updates, both internally and externally.
• Present product updates, feature demonstrations, and future roadmaps to leadership, partners, and customers.
• Act as a liaison between business and technical teams to ensure clear and consistent communication.

Required Qualifications:

Experience: 5+ years of experience in product management in SaaS, preferably in education technology.

Technical Skills:

• Familiarity with cloud-based platforms and APIs.
• Advanced understanding of database systems, integration tools, and user authentication protocols.
• Proficiency with Agile methodologies and JIRA.

Industry Knowledge:

• Strong understanding of higher-education administrative systems, particularly SIS and the student registration process.
• Familiarity with regulatory requirements in the education sector.

Soft Skills:

• Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder management abilities.
• Proven leadership skills, with experience in cross-functional team collaboration.

Preferred Qualifications:

• Experience working with Ellucian Colleague and/or Ellucian Banner and Ethos integrations.
• Experience working with a native SaaS platform where all customers run on the same code base and individual client experiences are managed via configuration.

What We Offer:

• Opportunity to make a meaningful impact in the education sector.
• Collaborative and inclusive work environment.
• Professional growth through challenging projects and supportive leadership.
• Competitive compensation, medical insurance benefits, and flexible work arrangements.

Why Join DualEnroll?
Be part of a mission-driven team dedicated to enhancing education access through technology. At DualEnroll, you’ll have the opportunity to work on impactful projects in a collaborative, innovative environment supported by Banyan Software's resources and expertise.