Job description

BPO Jobs for Freshers (Voice & Chat) Home-Based

Job Title: BPO Voice & Chat Associate (Home-Based)

Job Type: Full-time, Permanent
Location: Work from Home (Remote)
Salary: Competitive, based on experience and performance
Shift: Flexible shift options (24/7 support)

Job Overview:
We are looking for enthusiastic and customer-oriented freshers to join our team as Voice and Chat Associates for a home-based BPO position. As part of our dynamic team, you will play a pivotal role in ensuring our clients receive top-notch customer support via voice and chat channels. This is an excellent opportunity for individuals with strong communication skills, a passion for helping others, and an interest in starting a rewarding career in the BPO industry.

Key Responsibilities:

Customer Interaction (Voice & Chat):
- Handle inbound calls and chat queries from customers in a professional, courteous, and friendly manner.
- Address customer concerns, complaints, and provide relevant solutions within stipulated time frames.
- Provide accurate product/service information to customers and resolve issues as per established guidelines.
- Escalate complex issues to higher management or relevant departments if required.
Customer Service Excellence:
- Deliver an exceptional customer service experience by actively listening to customers, empathizing with their issues, and resolving concerns efficiently.
- Maintain a high level of patience and professionalism in every customer interaction.
Documentation & Reporting:
- Log all customer interactions, ensuring details are accurately documented and updated in the companys database.
- Maintain records of customer feedback, queries, and complaints for further review.
Team Collaboration & Learning:
- Collaborate with team members and supervisors to ensure customer satisfaction and resolve queries effectively.
- Participate in training sessions and skill enhancement programs to improve product knowledge and service quality.
Meeting Performance Targets:
- Meet performance benchmarks such as call handling time, customer satisfaction scores, and chat response times.
- Adhere to KPIs (Key Performance Indicators) to ensure the teams goals are met consistently.

Key Skills and Qualifications:

Educational Qualification:
- Fresh graduates with any educational background are welcome to apply.
- Prior experience in customer service or BPO (Voice/Chat) is a plus, but not mandatory.
Communication Skills:
- Excellent verbal and written communication skills, with a clear and neutral accent for voice-based roles.
- Ability to convey information in a concise, clear, and empathetic manner.
Technical Skills:
- Comfortable with using computers, online communication platforms, and basic office software (e.g., MS Office, CRM tools).
- A stable internet connection and the ability to troubleshoot basic tech issues.
Problem-Solving Abilities:
- Quick thinking and the ability to resolve customer complaints or inquiries in a timely and effective manner.
- Patience, active listening skills, and empathy for understanding customer needs.
Time Management:
- Ability to manage multiple customer interactions and prioritize tasks effectively in a fast-paced environment.

Benefits of the Role:

Work from Home Flexibility: Enjoy the convenience of working remotely while still being an essential part of a thriving, collaborative team.
Comprehensive Training Program: Gain access to a structured training program that will equip you with the skills to excel in customer service.
Career Growth Opportunities: As a fresher, this role offers growth opportunities to move into supervisory or managerial positions based on performance.
Health & Wellness Benefits: Access to health and wellness programs to support your physical and mental well-being.

Required profile